Does anyone here know anything about till descrepancies?

Question

I am 100% certain that my till being down is not of my doing. I count my change twice and ruffle any notes being given out to a customer. I also make sure money coming into the till is correct. Can till errors cause this to happen as I have some examples to back this theory up. Please email me if you can help me. thanks. [e-mail]

I count my own float. However, I havent been aware of petty cashes, changing change about etc (which could have been down) But wouldnt this make another till out of balance?

Also I was told the office was a pound or something over. If my till was short wouldnt the office be short or what am I missing here?

I have never had this problem in any of my other jobs. I am 100% certain I AM NOT making mistakes. I have examples of how the till has errors.(its EPOS)

Answer 1

I'm not sure if your saying its the till itself that is causing the discrepancies,its not likely.

Ive been a cashier for years and have never known this to happen,the first 2 answers are right,if you have done all that they say to do,it must be mistakes.

Answer 2

First of all, Cash shortages can be from a range of aspects and Im afraid that Theft is one of them. If you know that you haven't stolen anything then you have nothing to worry about but you need to find out where and how the money is going missing.

However, the store in which you work in should have a system of tracking all of the cashiers that were on that till within the times that the till became short. If the till has been checked several times throughout the day then it will indicate when it became short and also how many people logged on to the till within that time. You have to go to your line manager and ask how this is investigated, if they refuse to tell you this or give you details then contact your store manager or the Union Rep. It is the managers responsibility to make sure that several till checks are being made.

It could be simply down to the person checking it is simply stupid, I work in a cash office and have been for some time and I can tell you that there are a lot of incompetent members of staff who run the tills and do not know their **** from their elbow (literally!).

It could also come down to the till losing figures (i.e. The till going offline and not registering transactions) I have known this to be a problem when tills crash.

That covers the range of problems that can cause the shortages, however if it continues Im afraid it could be counted as Gross Misconduct whether you have stolen anything or not.

Please do not fret, write these options down and discuss it with your line manager and say honestly that you want to find out what is causing the problem.

Answer 3

Not going to e-mail you privately, it's dangerous to give your e-mail address out willy-nilly.

Years ago, when I ran tills, I would count the till before taking it over and sign for the balance; I wouldn't accept responsibility for any cash I hadn't checked and signed for. And I would insist that anyone taking over from me did the same.

Thus, we all knew that it was correct on handover and any discrepancies were down to the "custodian" at the time.

Did you do this? Otherwise, how do you know it was right to start with?

Answer 4

If you are suggesting that you may be under suspicion for shortages, I can tell you from experience that till shortages usually do not indicate theft.

OVERAGES! Yes!
A till thief most always makes errors when they steal and most always make sure that that an overage exists, not shortages.