i like to run my own call center how can i do that?

Answer 1

Associations may be a good avenue to explore. These organizations will address many of the thoughts, questions and concerns you'll inevitably have as well as many you haven't anticipated yet. See the source box for some relevant links.

Research, research, research – this cannot be stressed enough. Read as much as you can about the industry. Here are some book titles that are relevant:

* The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center by Keith Dawson
* The Executive Guide to Call Center Metrics by James C. Abbott
* Call Centers For Dummies ® by Réal Bergevin
* Call Center Operation: Design, Operation and Maintenance by Duane Sharp

There are plenty of free informational resources out there. Check the source box for links to articles.

Hope that helps! I wish you much success & happiness in all your ventures!