I have tried the troubleshooting procedures but nothing it suggested works. All my cables are plugged correctly, including the port to the hard drive. My printer screen says, that there is no connection to the computer. However, when I go to the control panel and click on printer and the status. The computer says the printer is ready. Any suggestions would be appreciated. Okay God bless you.
2007-03-29 05:04:45 · 2 answers · asked by super saiyan 3 6 in Computers & Internet ➔ Hardware ➔ Printers
Unplug the USB cable from the computer. Uninstall the software using Add/Remove programs in Control Panel. Download the latest software from
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=441127&lang=en
Install the software, when it tells you to plug in the printer, plug it in, do not plug it in until it asks you to do so. The wizard should finish, and it should tell you that it has successfully installed the software. Reboot your computer and test the printer. This usually takes care of these kind of problems.
2007-03-29 07:13:00 · answer #1 · answered by hmhhhdirtbag 5 · 0⤊ 0⤋
I also have hp photo smart c3100 all-in-one series and it wont go on checked basics guide troubleshooting procedures and still wont turn on at all
2007-03-29 18:03:00 · answer #2 · answered by arthur c 1 · 0⤊ 0⤋