Anyone else have a terrible experience with Columbia House DVD?

Question

I was charged $70.59 for "not fulfilling my membership agreement". Obviously the agreement I signed is different than the agreement they are quoting me. I had a customer service rep call me a b*tch on the phone. It took me 2 weeks to find the customer service number! It took 2-3 weeks to get an email response and they didn't even answer my question. Now they are refusing to refund me the money. In my opinion, this club isn't worth it.

Just so everyone knows, the bill was paid already. Thank you for the sarcasm about what "responsible adults do". My credit score isn't 795 for nothing.

Answer 1

I had the same thing happen to me, minus being called a b*tch. I say it's a scam, and in the future smart folks like us should avoid them. :-)

Answer 2

You should not have paid the $70.59. No, it would not have affected your credit because, simply, they never extended credit to you. The same thing happend to me but with a classical music club. I paid ten bucks for a boxed-set and that was all there was to it, until I started getting CDs mailed every month. I sent back the first few and finally sent emails stating that I did not want to receive more CDs.

Answer 3

I've signed up with them several times. Never had a problem other than having to request 3 times that they stop sending me DVDs after fulfilling my obligation

Answer 4

I have never had any trouble with them. I've been a member for about 6 years.

Answer 5

Im in their club & everything has been fine for years. Theres this thing responsible adults do.....they pay their bills.

Answer 6

yeah cause i owe them like $130 lol and its gonna be a cold day in hell before i pay them

Answer 7

YES!!!