Okay, I needed to rent a tree stump grinder, I am into landscaping business and this guy at Home Depot rental department has been a real p rick to me in the past , I called this morning to confirm my picking up this machine, and this guy answers the phone (unbeknowing to me , that this is the same guy from before) and he talks to me like a prison guard, telling me Sir!!!! Sir!!!! YOU HAVE TO DO blah blah blah blah!!
I just listened very patiently, and then he began to make me angry again.
so I just called his manager and explained the situation, he said he was sorry and that he would talk to him, and I said thank you , good bye.
But then... I thought, I want some "COMPENSATION", so I called back and asked for half off ! and the manager told me 20%. and I said 25%! and he said no, just "stick with 20%".
2007-03-27 14:18:36 · 14 answers · asked by Charles R 1 in Entertainment & Music ➔ Polls & Surveys
I WAS REALLY INSULTED.
2007-03-27 14:22:08 · update #1
LOL.....are you Dutch by chance??? That sounds just like something my hubby would do, I kid you not!!! lol
2007-03-27 14:25:06 · answer #1 · answered by Incognito 6 · 1⤊ 0⤋
id have gone with 20 lol.
im a coward, and 20% is a lot!
its better than nothing!
you were kinda lucky to be getting anything at all!
and personally i wouldnt have phoned back.
next time remember to mention it in ur argument, they might be more willing to give you the extra discount if it doesnt seem like youv had to think about it before calling back!
good job tho stickin up for urself!
2007-03-27 16:13:55 · answer #2 · answered by Anonymous · 0⤊ 0⤋
well... i believe you may be blowing this out of portion. it just seems like that to me because you think you deserve a certain percentage off the stump grinder, and then you tried negotiating. i'll be honest, i wouldnt have you do any landscaping for my home. next time just go elsewhere, like a company that specializes in renting out power tools and large equipment.
2007-03-27 14:32:20 · answer #3 · answered by Standing in Line 3 · 1⤊ 1⤋
You should have gone somehwere else the minute that Jerk started to mouth off... losing business is worse for a company than a complaint or a discouint...
2007-03-27 14:23:39 · answer #4 · answered by Fluffy Rover 5 · 0⤊ 0⤋
He's probably only authorized for 20%. Be thankful to get that. You can go to Lowe's next time.
2007-03-27 14:27:55 · answer #5 · answered by solotrovo 4 · 0⤊ 0⤋
Go to Taylor Rentals instead......screw Homely Depository !!!!
2007-03-27 14:23:17 · answer #6 · answered by jc 4 · 0⤊ 0⤋
I who have called around for another one somewhere else. After that I would call corp. office and let them know whats going on......kudos for getting a discount
2007-03-27 14:26:53 · answer #7 · answered by mjbcmomma 2 · 0⤊ 0⤋
They're usually not one for negotiating compensation. I've always just taken what they've given me.
2007-03-27 14:23:45 · answer #8 · answered by Kiss My Shaz 7 · 1⤊ 0⤋
That's too bad...guess he wasn't trained properly in the fine etiquettes of customer service...The customer is always right..
2007-03-27 14:27:34 · answer #9 · answered by Gargirl™® 6 · 0⤊ 0⤋
I would have gone to another company
2007-03-27 21:03:47 · answer #10 · answered by Anonymous · 0⤊ 0⤋