Can you help? My fax machine won't stop printing the same page over and over.?

Question

We have a Dell 1600N multifunctional printer that has a fax machine function as well. Today it has started printing multiple copies of each faxed page that it received. It started out printing 4 or 5 copies and now is stuck on one page and I am up to about 30 copies so far and have had to just open a door on the printer to stall the printer from working. I have tried clearing and resetting, that didn't work. I have unplugged it and plugged it back in, that didn't work. Is there anything I can do? I can't get any of the subsequent faxes because it is stuck on that one page.....HELP

Answer 1

Timne to call tech support.

Answer 2

When go to a computer that is connected to your fax machine (since it's a dell multifunctional, you CAN do that). First off, check the fax/printer queue. It may just be stuck or be set to print multiples of that paper. If not, try reinstalling the drivers on your computer.

Answer 3

uninstall all the software for it. do this in the add/remove program in the control panel. or use the uninstall option in the program menu. after this, reboot the system and reinstall all the software again. it should then be reset. you'll need to re enter the faxing info again. you can try to reinstall the software and drivers without uninstall first. sometimes it work. it will overwrite the software that is install.

Answer 4

Since you have tried the power cycle by shutting it off and turning it back on then you should uninstall the machine and reinstall it. That usually takes care of the little issues that they have. GL

Answer 5

If you wanted it to print make sure you have the right TYPE of document to be printing. Buttt... this really isn't my type of section.

Answer 6

call dell and get some help from them.good luck.