Should HP UK fix this?

Question

I bought an HP pavillion laptop in the US in February 2007 and have returned it to the UK. I checked before I paid for it that the warranty would cover me in the uk and the shop advised me that it would.

Since I then, my power jack has developed a fault and needs wiggling to connect to the power. The cable is fine.

I contacted HP UK and they have said that the warranty is only for software (this is contradicted in the warranty paperwork) and that I would need to arrange for it to be shipped to the US.

The exact model number is only sold in the states but the basic model is sold in the UK so a basic part such as the power jack would be available. The warranty states it is valid in any country that has support (which the uk has) and that sold the product.

Do you agree that HP should fix it as it is clearly a manufacturing fault?

Has anyone else had this problem?

Do you think HP should honour this warranty?

To clarify, the problem is the internal wiring for the power 'port'.

I don't think 'jack' is the correct term.

Thanks Scottso but I think you miss the point.

I know for a fact that I have not misused my laptop or any of the component parts.

My question is whether HP should be quibbling over the world wide warranty and whether other people have had the same problem.

Answer 1

jack is the correct term. the thing is though HP set them selfs up to deal with certian PC's so if you send one in and its not what they are set up to do then they arn't going to fix it, i think they should fix it but the problem is if they don't have the facilities there isn't a lot they can do.

Answer 2

Yes most definately HP/Compaq should and is responsible for this. You have all the paper work and the warrenty. Yes they make PCs for diffrent countries however that does not in anyway stipulate the warrenty. The warrenty is NOT just for software someone that you are contacting at HP/Compaq is giving you the run around. Yes it may be required to be shipped back to the states to be fixed this is true because each country is issued parts only for their region. Keep calling them and demand that you get the respect that you deserve. GL

Answer 3

Does your computing gadget have a particular restoration partition on it? if so, are you able to boot to the laptop? nicely, with a view to apply this reachable feture that seems ineffective once you purchase the computing gadget, you will desire to have the skill to get to the laptop. in case you additionally could make it there, click on start up and then pass to all courses. as quickly as you're in that menu, locate this technique that asserts "gadget restoration". whilst it restsars your computing gadget, it provide you the choice to back up all your documents or erase your confusingcontinual thoroughly. Please elect the main appropraite selection. selection 2 is: once you boot your computing gadget and is getting previous the 1st couple of displays to the OS loading video reveal, there would desire to be a video reveal that asserts press F11 or some thing like that to turn on the restoration partition of your hard disk drive. this could take you to a similar place which you would be at in case you clicked on gadget restoration. selection 3: If neither of those issues works, you have a situation. Fortunatly, there is one extra element you may attempt. that's "crimson and uncooked" besides the shown fact that this is going to artwork. pass to a terrific purchase or maybe Wal-Mart (There not confusing to locate) and purchase an actuall replica of domicile windows to apply to re-forrmatt your confusing disk.

Answer 4

"clearly a manufacturing fault"??
i doubt it, they're not that complicated, and "developed"?? what, by magic? in my experience power cords dont take any abuse when used normally, anyways if the warranty says something then they shud certainly honor it, but im not the one looking at the warranty or the one working at hp so i cant make a decision lol