need examples of good customer service?

Question

can you please explain to me an example when you have received or given excellent customer service preferably in the retail sector. thanks

Answer 1

Good customer service is when the service is prompt and efficient and the staff are friendly, helpful and happy to serve you. Also, staff that strike up a conversation, however irrelevant it may be, are also showing good customer service. You should be made to feel important.

One good thing to remember is "eyes and teeth". In other words make eye contact and smile.

I can't really remember any particular occasion when I received good customer service, although I know that I have frequently. I think it sticks in my mind more when I receive poor service - eg when the staff are chatting to each other and not asking if you need help (ie you feel invisible!).

Answer 2

Examples Of Good Customer Service

Answer 3

American Express has always provided me with good customer service. I have lost cards, had damaged cards, even had fraudulent charges made against the cards, and Amex has ALWAYS been fast, friendly, and has solved the problem.

Needless to say, American Express gets almost all of my credit card transactions.

Another example is Legal Seafood. My wife and I had what started out to be an unsatisfactory experience at the restraunt. We intended to leave before placing our orders, and mentioned it to the matre di as we were leaving. She corrected the problem, and we had a nice dinner. We've been customers of Legal before, and I'm sure we'll be back.

On the other hand, my experiences with General Electric have been terrible. I had one new microwave oven fatally fail. Eventually, it was replaced. The second one failed, and at least 2 repair attempts over 4-5 service calls were made to repair it. The problem was obvious. The technician was clueless. GE Corporate didn't want to hear about it, after I went through all the channels to try to find someone to discuss their poor quality control. There was literally no one at GE to discuss the matter with.
The retailer (Sears) stood behind the product they sold, and replaced it with (at my request) a different brand. Out of this, Sears emerged neutral-to-positive, and GE Home Appliances is now a company I can not recommend and will not purchase from.

Answer 4

The best way to get back your ex is https://tr.im/ZRaF1

Here's the hard part: Pretend she never existed, like it was all a dream, don't call her, that will make you the smaller person, be the bigger person since you deserve better, what she did to you on Valentines Day was immature, especially after dating for four years. This person wasted allot of your time and through it out the window. Go out tonight, even it it is only yourself, don't drink and call or feel sorry for yourself, this will only cause you embarrassment! I know your hurting..This will eventually will go away in time. Today is not a good day for you and your emotions are spinning all over the place.

Please, whatever you do, don't answer her calls and don't call her. If she keeps calling, which she pro bally won't, don't return her call for 5 days. Make her sweat and DO Not get back together right away if you discuss this in 5 days. Tell her since she Broke up with you, you have done allot of thinking, and had the taste of "being single again" and you would like more time being "friends" for now, so you are sure you are making the right decision. Remember "She decided she didn't want to be with you" so the door is open for you to get out and see what you have been missing for four years. You honestly need to do this for yourself.

She doesn't know, but what she did was give you the best valentines day present you will ever get! A new start and a new beginning, use it to your advantage. You will look back on this and Thank God this happened now instead of 4 more wasted years of YOUR life. Today does suck, stay Strong and I promise you your life is going to be so much more exciting and you are going to be happy. If you continue to call and call her, she will think of you as needy and won't want you. She is going to rethink what she did to you today and will be hurt, if you act like you could care less. Girls always want the ones they can't have. That is who you are now to her. Let her suffer,realizing what a mistake she made. This will drive her crazy. Right now she is on cloud 9 thinking you will take her back, OH, is she stupid!

Your life isn't ruined, hers is..She lost someone special, and gave you a gift to let to live life and find someone you deserve. You are not getting back at her, your teaching her what an idiot she is and what she lost and what you gained without her. SO when You eventually talk to her, tell her thank you for what she did...
She will be hurt and you will be happy!

Answer 5

Disgruntled Portrait Studio customer Averil called in to the studio after a mixup with a our Bay Plaza branch. Instead of simply giving him a refund, I told Averil that he was a valued customer that we intended to win back, giving him an experience nothing short of fantastic. Giving him 4 spec photos which are normally thrown away or sold at $20 total for free and 5 free photo sheets he could use on his next visit.

Answer 6

like being very polite and making sure you give the right advice for example.
CUSTOMER= i bought this pair of pant and there too small i was wandering if i could have my money back or change them for a different size.
YOU= im very sorry about that sir/ madam but we do not gave cash refunds but we could either give you a gift card with the amount you payd for the pants on or you can chamge them for anything of the same amount.

now thats just an example love so if they dont do gift cards then dont say that and if they do give cash refunds then let them no.
thats about it really

Answer 7

I bought a £4.99 creme brulee from M&S recently. When I got it home I discovered that, due to it having no lid, the custard had slopped over the side of the dish and instead of creme brulee we had a bowl of creamy slop. I emailed M&S to complain about the lack of lid, and was sent a very apologetic letter, plus £15 worth of vouchers. I was extremely impressed with their customer service as I am constantly apalled by the horrendous service routinely offered by most retail businesses, so this was a nice surprise.

Answer 8

A positive can-do attitude with a smile can go along ways! Making every customer feel like they are your priority and that you are really there to help them. If they have a problem or issue, taking it upon yourself to do the best to find a solution for them and resolving it in a pleasing manner. I know for myself, if I go out to dinner etc, and my server has a great attitude and just does their best to do their job... I am always more than willing to leave them a great tip! If they don't smile and rarely come around... chances are that the tip won't be so generous.

Answer 9

January 2004...... used some of my Christmas money to purchase my first Fly fishing rod from my local tackle shop (Whitby Angling Supplies)........... got home, spent a couple of sessions in the garden practising flycasting with it....... 2nd session of doing so (about 2hrs of practise), the top 12" or so snapped off the tip of the rod and I'd barely had the damn thing for a week. Took it back to the tackle shop the same afternoon and told them I'd run into "a slight technical problem" with the rod........ and they told me to leave the rod with them so the boss could have a look at it, and come back the next day.
Came back around lunchtime the next day (by which time the boss had been & gone), and they said he told them to give me this other rod (same brand, different model, roughly the same value) and he'll argue it out with the manufacturer about the broken one later.

Summer 2004.... bought a Graham Farish model train from the gift / model store @ YORK MODEL RAILWAY..... and they actually bothered to stamp & fill out the details on the warranty registration (don't think it's often you see that these days).

Friday afternoon..... had to buy a special fluorescent lightbulb for my Dad's fishtank from the local petshop when I was in town. The bulb cost £13.99, but I was a few quid short, so the bloke in the pet shop sticky taped a note about it to his cash register and said I could pay the remaining £2.99 next time I'm in.

Answer 10

I was seconded to the branch in Reading for the firm I used to work for. I was told I would be staying at a local family Hotel. I arrived quite late, about 10.15pm, the lady owner showed me my room and I asked her if there was somewhere local I could get some food. She told me that I could get pretty much anything in town until about midnight, problem was I didn't know my way around...She asked me if I liked Steak, to which I replied I did. 20 minutes later she served me a delicious steak, chips, mushrooms and peas. The steak literally melted in my mouth and the chips were done just the way I like them, (crispy outer, fluffy inside) the whole meal was superb. When I checked out 3 days later there was no sign of a charge for this meal.....now that's what I call excellent customer service.
I checked out and returned later with a bunch of flowers for her, and I believe several of my former colleagues followed my reccomendation to stay at her Hotel.
They say that if you receive bad service you are more likely to tell people of it, which is a shame.