Please make 1 suggestion for improving customer service on london underground?

Question

I am applying for a job

Answer 1

I don't use the underground often, but when I do the worst thing is trying to lug my wheeled suitcase up and down stairs where there is no lift or escalator. I would love to see a way of making this easier - in some French stations they have a little ramp beside the steps for you to wheel your case on. Or maybe there could be a nice employee such as yourself who would lug the case for me! I hope this helps - good luck with your job application.

Answer 2

If an employee who does not know the answer should direct the customer to someone who does, as giving wrong information is worse than giving no information or help at all. And if you don't know the answer, make sure you get clued up on the info thus improving customer service and your own knowledge base.

Answer 3

Being aware of the current service on existing lines - how often you you get off a tarin to find that the other line has major delays and you'd have been better off staying on the original train ?

You'll see from most of the sensible answers this is all about INFORMATION - giving it accurately and politely. One of the simple recent improvements has been the boards at each station showing the current levels of service on each line - simple but effective.

Answer 4

in spite of your service or product, the main factors of excellent shopper service are: one million. sparkling precise and well timed tips 2. having a manner of life for all of the staff the place being useful and well mannered and 'going the extra mile' is the norm 3. while issues flow incorrect, having a real guy or woman available to speak to who has the authority to get issues achieved in terms of applying this to London Underground, i think of they do ok on no person million, much less properly on 2 & 3. So i might think of of a few recommendations in that area.

Answer 5

I remember a radio comedy show a few years ago where they had a running gag with a "politeness card" - basically you could pay a few quid for one of these and then show it to the tube staff who would be nice to you instead of their normal surly attitude.

Not a serious answer, sorry.

Answer 6

Little badges (Disney or MacDonalds style) with the different languages an employee is able to speak so visitors can identify appropriate people to ask for help.

Answer 7

Easily accessible information for customers (eg for when trains are delayed, etc), and happy smiley staff!

Answer 8

if you see someone looking puzzled or stranded then ask them or at least look them in the eye and be approachable.