I am trying to help a friend with her fax machine. She has DSL and there is a DSL filter plugged into the phone jack with one of the cables hooked up to the DSL modem and the other going to her Dell Photo 964 printer/fax/scanner. The problem is that she cannot receve faxes or send them. Any opinions or input regarding this issue is greatly appreciated.
2007-03-24 20:11:08 · 5 answers · asked by Anonymous in Computers & Internet ➔ Hardware ➔ Printers
Is the fax/all-in-one getting a dialtone? Should be easy to tell with a regular telephone. If not, you wired it wrong.
2007-03-25 08:42:25 · answer #1 · answered by Kasey C 7 · 0⤊ 0⤋
The Fax DOES need to be hooked to your phone line with a DSL filter!
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2007-03-25 03:33:40 · answer #2 · answered by John H 4 · 0⤊ 0⤋
I have a friend with the same problem-the fax doesn't recognize the dsl. Try the Dell support people. www.dell.com.
Here's one answer from their forums:"If you are on DSL, you connect the DSL modem direct to the telephone line, but you will need to connect an "analog voice" line, through a filter to the modem (just like you connect your voice telephones through a filter to the telco wall jack).
Connect the analog (voice) telephone line to the "line" jack on the modem. The other jack will have a small telephone icon and that is to connect a voice telephone."
2007-03-25 03:17:25 · answer #3 · answered by dallygirl89 4 · 0⤊ 0⤋
Fax machine requires input from regular phone line, no filtered one. Take off filter, or chance jack or change location of fax. have a good day
2007-03-25 03:14:47 · answer #4 · answered by vancup2003 2 · 1⤊ 1⤋
You don't need to use a DSL Filter on a fax machine.
2007-03-25 03:13:04 · answer #5 · answered by Jjjjjjj 4 · 1⤊ 1⤋