Hi, I have been with T-Mobile for roughly 14 years now (ever since they taken over one2one) I phoned T-Mobile customer support as many of my friends who have been with T-Mobile for just over a year phoned T-Mobile saying they had found a better deal and were instantly offered money off their monthly line rental and more free minutes and texts, one friend has his £30 monthly bill cut down to £15.
All these people are fairly new to T-Mobile and are getting these rewards, I have been with them for 14 years, the person on the phone was very rude and unhelpful and didn't really seem to care, all I asked for was a good deal for another contract for my youngest son and all he said was "look on the website"..........is this how T-Mobile reward loyal customers.
P.S - Do you think asking for the Flext 35 (18 month) contract for £20 a month is asking to much?
2007-03-24 05:01:48 · 7 answers · asked by Puma Academy 3 in Consumer Electronics ➔ Cell Phones & Plans
bassdog65 so that was your mother I was speaking to then?
2007-03-24 05:58:54 · update #1
you probably deserved it for acting like a jerk on the phone
2007-03-24 05:31:20 · answer #1 · answered by Anonymous · 1⤊ 0⤋
Contact their Customer Relations Department, I found that they are the only people who work for T-Mobile with any manners, decency or intelligence.
2007-03-24 12:12:13 · answer #2 · answered by Paula R 5 · 0⤊ 0⤋
With the amount of competition there is for your business just go somewhere else. There's plenty of choice, Vodafone have good customer services and excellent coverage.
2007-03-24 12:12:04 · answer #3 · answered by Anonymous · 0⤊ 0⤋
I'd say "Sod 'em!" and switch to Vodafone who are renowned for the quality of their Customer Service.
2007-03-24 12:05:43 · answer #4 · answered by The Transporter 5 · 0⤊ 0⤋
not when u been with them for so long u should have asked to speak to the manager and reported the rudeness.
2007-03-24 12:07:15 · answer #5 · answered by ? 3 · 1⤊ 0⤋
Change over. Let them know why - they cannot get away with being rude. Tell everyone you know.
2007-03-24 12:07:26 · answer #6 · answered by celianne 6 · 1⤊ 0⤋
As a shareholder in T-Mobile i'll be complaining on your behalf!
2007-03-24 12:11:30 · answer #7 · answered by bootycreord 3 · 1⤊ 1⤋