I have popup up saying i got a virus how do I get rid of it?

Question

I click the bottom and it tries to sell me antispyware

Answer 1

Click Start, then click on Control Panel. From there click on Performance and Maintenance. Click on Administrative Tools. Double click on Services. Expand it. Go down the list and find Messenger. Messenger is a service that is used to send you notifications on updates, but it has a loophole where spammers can send you info, in form of a pop-up. You will need to disable this service. Now double click on Messenger. A small screen appears. Go to Service Status and click on Stop. A message will appear saying it is stopping the service. If you you want to go one more step, then look for Startup Type. Select Disable. Click on Apply, then OK. I hope this has been helpful.

Answer 2

This is a bad virus it comes from myspace allot.I had it to i wiped out my PC to get it gone.Do not click on the red or yellow alerts with a ! in the middle only adds more stuff,Norton,McAfee,AVG,nothing will detect this i tried them all spent 4 days trying new things and nothing removed it,But then i found this.It will remove it,it is a 30 day free trail but it is the only thing i know of other tan wiping PC clean that will remove it.,

Answer 3

Since you don't say what Antispyware it wants you to purchase I must give you the fix for all the possible infections that may have put this on your computer.

Start with the ewido and AdAware and the procedure below it. If that doesn't work then try the Smitfraud Trojan removal site. If that doesn't work then go to the Vundo Trojan removal.

Download and Update Ewido (now called the AVG Antispyware). Do not run:

http://www.ewido.net/en/download/

Download AdAware SE and update. Do the setup. Do not run:

http://www.filehippo.com/download_ad-aware/

AdAware SE Setup:

1. Select "use custom scanning options" then select "customize". Make sure the following options are enabled: "scan within archives," "scan active processes," "scan registry," "deep scan registry," "scan my IE favorites for banned URLs," "scan my Hosts file."

2. Select the "tweak" option. Under "scanning engine," make sure "unload recognized processes and modules during scan" is enabled. Enable "scan registry for all users instead of current users."

3. Under "cleaning engine" turn on "always try to unload modulesâ€Â¦," "during removal unload explorer and IE if necessary," "let windows remove files in use at next restart," and "delete quarantined items after restoring."

4. Use the "select drives and folders to scan" option to ensure that your entire hard drive is scanned (if you have more than one hard drive, scan all of them (of course, do not include floppy and CD/DVD).


TEMPORARILY SHOW HIDDEN FILES AND FOLDERS.

1. Click Start, and then click Control Panel.

2. Click Appearance and Themes, and then click Folder Options.

3. On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.

IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


EMPTY INTERNET EXPLORER BROWSER CACHE:

1. On the Internet Explorer Tools menu, click Internet Options.

2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK. Click OK again.

RESTART IN SAFE MODE:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.



START THE SCAN WITH YOUR PROGRAM(S).



When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode.

RESET HIDDEN FILES AND FOLDERS.

The RESTORE POINTS may be infected with the Malware and cannot be used. Delete the old one(s) and make a new one.

CLEAR OLD RESTORE POINT(S). HERE'S HOW:

1. Click Start, and then click Control Panel.

2. Click Performance and Maintenance, click System, and then click on the System Restore tab.

3. Select the Turn Off System Restore check box, click Apply, then restart your computer.

4. Return to the System Restore Tab and turn System Restore back on.


TO SET A NEW RESTORE POINT:

1. Click the Start button.

2. Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3. Choose Create a restore point, and then click Next.

4. In the Restore point description box, type a name for your restore point, and then click Next.

5. Click OK.

NOTE: If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the box. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.




ADDITION INFORMATION ABOUT TROJANS:

There are Trojans that fall into the Smitfraud family. Smitfrauds are usually Homepage/Browser Hijackers. A Homepage Hijacker takes you to a website other than what you have set on your computer. A Browser Hijacker directs you to websites other than what you just selected. These require the use of a specialized program for removal. Here are two sites that specialize in removing these:

http://www.internetinspiration.co.uk/roguefix.htm

http://siri.urz.free.fr/Fix/SmitfraudFix_En.php



Another type of Trojan that requires a specialized removal program is Vundo Trojans.

The procedure should fix Vundo-based Winfixer(WinAntiSpyware, WinAntiVirus, Blackworm, Amaena)problems.

http://www.atribune.org/content/view/24/2/

Answer 4

Once you have clicked on to it - it installs spyware/adware on your computer. If you do not have these programs - download them - they are all free.
1) Spybot Search and Destroy: http://www.safer-networking.org/en/download/
2 AdWare: http://www.lavasoftusa.com/
3) Ewido or Avg: http://free.grisoft.com/doc/20/lng/us/tpl/v5

Download all of these and update them. Turn off System Restore (right click My Computer - System Restore Tab - check turn off) Restart your machine and boot into safe mode. (At black screen keep tapping the F8 key - choose safe mode by using the arrow keys - chose your operating sytem (I assume XP Home). Run all the scans and delete everything they find. Turn System Restore back on if everything is ok.

Answer 5

Here is a simple tutorial on how to cleanup your computer. They are real basic steps, but it is a good first step to take and will often clean out 95% of the junk (such as spyware, viruses, etc) off your computer. All the tools used are free of use. Here is the link:
http://www.cleancomputerhelp.com/how-to-cleanup

Answer 6

1.turn off your computer. 2. press f8 repeatadly. 3. select safe mode. 4. run your anti spyware. 5. run your anti virus. Got this from microsoft.com really works.

Answer 7

It's adware. It's nonsense.

But why did it popup? Were you using Internet Explorer? If not, you should get some anti-adware software right now...

http://www.lavasoftusa.com/products/ad-aware_se_personal.php

Use that, it's very good.

Answer 8

This is fake spyware, do not use it. scan your computer with a GENUINE anti virus. This is a fake message that sells you fake anti virus that is acutally a virus.

Answer 9

Use a couple free spyware program and that should take it out. If you need help go here http://www.basicspywaretips.com/getridofspyware.html

Answer 10

check out
http://computer-probs.blogspot.com/
It gives free downloads of anti spyware/virus/adware/trojan/versions which can detect and eliminate completely.Best wishes