I would like to send a complaint to US Airways but not through there customer service but directly to some higher employees at that company. So, im looking for either exact email addresses or the email nomenclature (the part after the @). Like name@usairways.com or something like that.
2007-03-23 05:21:02 · 4 answers · asked by Hal Mark 2 in Business & Finance ➔ Corporations
While I understand your intent, your e-mail has a greater chance of getting ignored, lost or bounced around without any resolution if you try to send it to an executive.
I know that customer service departments are not always the best. They can be (not always, but can be) indifferent or take a little while to handle an issue. But their job is to resolve complaints so their company can earn your business again in the future.
Give them all of the information they need, as many specifics as possible, so they can more effectively look into your complaint. Avoid sending long rambling messages about your experience, be critical but don't resort to threats and name calling. You can be demanding of your rights as a customer and still take the high road. Do that, and they will be more responsive.
http://www.usairways.com/awa/content/contact/customer_relations.aspx
I head up the PR department for a national transportation company (not US Airways). Customers contact us sometimes to complain and we send them straight to customer service for handling, since we're not in a position to effectively help. It irritates them more when they get transferred...again...usually because someone transferred them to us beforehand. It's better to start at the right place to avoid additional frustration.
Finally, if you do not get an answer to your e-mail complaint in a reasonable period of time, follow up with a phone call to their customer service 800#. If you don't get any resolution with the agent, ask to speak to their supervisor.
Here's an article I found about your exact topic:
http://finance.yahoo.com/family-home/article/102656/What-Airlines-Do-When-You-Complain
2007-03-23 19:06:34 · answer #1 · answered by Social_Butterfly 4 · 1⤊ 0⤋
go to their website and see if you can find email addresses listed there for anyone. that might tell you the protocol they use with names as well as names of those execs
2007-03-23 06:35:46 · answer #2 · answered by jim06744 5 · 0⤊ 0⤋
The format for US Airways is ...
firstname.lastname@usairways.com
2007-03-25 17:41:52 · answer #3 · answered by jdkilp 7 · 0⤊ 0⤋
it would be @usairways.com. I have listed an example.
2007-03-23 06:30:59 · answer #4 · answered by Anonymous · 0⤊ 0⤋