what is the #1 rule in customer service?

Answer 1

They say the customer is always right but.....

The number one rule is having somebody around who can take care of the issue without consulting somebody. Somebody in authority always works. Ok so one person complains but those around or who they talk to sees/hears about it. The business gets a reputation.

Rule of thumb is the best way to market your company is when there is an issue. Most people go to another business without complaining. But if you are able to fix something when they do they are more likely to talk about it to others. This is the number one thing that leads to business failure. Instead of just eating a few dollars they nickle and dime. But if you spend a few dollars you make more dollars. It is obvious but so few get it.

Answer 2

Rule #1 - Decide what you want.
Rule #2 - Discover what the customer wants.
Rule #3 - DIscover what the customer wants and deliver plus one!

Good luck to you!

Answer 3

In an age where customer service means the difference between retaining clientèle and giving the advantage to a competitor, human resources is the bone-structure of the corporate makeup.

Answer 4

There is a cost to doing business. If you want your customer’s hard-earned money in return for your product or service, you need to figure out ways to communicate with them in their comfort zone. Doing so encourages them to tell you things you need to know about your business, like what you are doing wrong and what you are doing right. Not doing so essentially points them to the door and says, “If you don’t like it, see ya later.” While certainly, no right-thinking business would articulate such a thing, actions do have a tendency to speak louder than words. Think about that when setting up your customer service processes.
#1 rule:
“Do unto others as you would have them do unto you.”

ni ni:-)

Answer 5

It's supposed to be that the customer is always right.

That is rarely the case in most customer service depts I have contacted.

Answer 6

the one they say is the customer is all ways right. good but not correct. i ran over a million dollar gaming industry and the correct one is. the customer comes before company so give all attention to them. when you work in retail its hard and not everybody can do it. and the customer is not always right. but they do deserve to be put above anything else going on. there more important than the company.

Answer 7

Treat every customer like a king. Obey his instructions so that your business shall grow and prosper. He shall come back another day and he shall recomment more customers due to your excellent service.

Answer 8

The customer is always right!

Answer 9

Always start every conversation by insulting the customer's mother.

Answer 10

Customer comes first....