RoadRunner Internet Connection Speed Very Slow?

Question

I recently switched from verizon dsl (at 3m download) to road runner cable (with up to 10m/s download).
With DSL, I used to get around 2.5M constant download speed, but ever since I switched to RR, my download speed during daytime is around 500kbits/sec. (at night time it goes up to 7m, but I don't use internet at night so it's useless)
I understand that since cable uses shared network, the speed will be slow during peak time, but 500kbits/sec (1/20 the promised speed!) seems ridiculously slow!
I called up TWC (about 10 times) and after going through all trouble shooting procedures they finally sent out a technician to my home and tested the line and said the outside lines in my building (i live in an apartment) needs maintenance. I just called TWC today and verified that the outside line maintenance was done few days ago, but the speed did not improve.
Is RR supposed to be this bad during peak time? Is there any way to fix this or should i switch back to dsl?

Answer 1

The problems with apartment cabling are:
1) Old wiring (hard to rewire)
2) Not enough wiring (you need to split the connection 1 or more times)

I would suggest going to the modems Diagnostics web interface.

In internet explorer go to: http://192.168.100.1

There you will be able to see your power level and SNR (signal to noise ratio) Using that information document the numbers when it works the way it should and when it is not. That may help the technician troubleshoot your problem as they may not be looking to in depth.

Answer 2

No. I have road runner, it's up and running rather quickly and should continue to no matter what time of day. Do you know of anyone else that has RR in your complex? Call the office and see if this is normal in the apartment. You may have to go back to DSL that way the line is YOURS and not anyone elses. Good Luck.