Following that investigative report on fraud in banks last night, who is the best bank?

Question

I am looking to change as the charges I have had over the last 2 motnhs alone have been excessive - you know the story very good customer for years then one or two slip ups and I am suddenly £180 lighter without any letter or warning from the bank.

There is a whole load of info on moneysavingexpert.co.uk even down to templates of the letters you can send. Cool.

Answer 1

If you have been looking at the questions this morning you will have noticed several on this same theme. It would appear that although Barclays was the subject of last night's programme that most other High Street banks are similarly operating to the disadvantage of their customers. All the big banks have shareholders,some very powerful, who demand ever increasing profits and dividends. The banks respond by looking at every way possible to milk as much as they can from their customers. They close branches to cut staff costs to the inconvenience of people,move customer sevice?? and call centres to India or somewher to save money.Half the time you cannot understand the dialect or very broken English being used. Where is there an honest bank that puts its customers and service first.Whether they would be able to stay in business long by not using nefarious means to get rich I don't know. I know the charges being made by banks for minor things is under review by the regulators and that some banks have reduced their charges from £30 or more for each transgression to something like £12 but if they are pushed they will get their own back by charging to administer current accounts or a charge for each direct debit they pay for you, They will get their money somehow.To minimise your charges you must never overdraw, always keep a credit balance in your favour, Do not use credit cards. In other words you have to live within your income limits.I know this can be hard but why put money in other peoples pockets.

Answer 2

Contact your bank manager regarding the excessive charges and ask for it to be refunded. If they refuse ask for a copy of all your bank records which may cost around £10.00. Then once you have recieved that, contact the financhial ombudsman and ask for your case to be reviewed and forward the file of your bank records if it is required.
I think the bank will more than probally act in your favour before t gets that far to be honest.

Answer 3

Send a letter to your bank explaining this they may drop the charges. I have done it many times before.

Answer 4

Basically they are all the same. It is a money mad world. Nobody, least of all large organisations, care for the human factor any more. We are just "£££" signs to them.

Answer 5

the bank of MUM and dad cheeerching!

Answer 6

he he, well it not barclays i use HSBCA i find them pretty good try shopping around first till you find one that suits your needs .