What is the point of regulatory bodies?

Question

I have had problems with a front door fitted by Everest 3 yrs ago. To be fair they came and replaced the doorl ast year, although over the last 5-6 months the problem is worse than ever . That suggests to me that the underlying problem is elswhere in the construction of the door frame. I contacted FENSA who told me they dont get involved and suggested i contact GGF who also told me they dont get involved in inspections or disputes! So what is the point of these federations if they wish to do nothing?

Answer 1

It seems they are trade bodies only. Dont know where you live , but some councils have a buildings inspector who (i'm not sure if you have to pay) will come out and inspect works undertaken by companies who you have a dispute with. Everest being a large company will surely listen to any complaints you have, keep on at them , make a nuisance of yourself and insist a director/high level manager inspects the work. You may get more done that way
Good luck

Answer 2

When I have had disputes like this in the past I went to Citizens advice bureau and asked how to make a small claim ( because rules keep changing ) When the offender gets the letter of claim they usually respond . Re your exact question I always ask traders for details of the trade body and go onto the web site to see what are the dispute rules and regulators authority over their member

Answer 3

boredom lol