How do you get a sales associate/clerk's name if you're going to file a complaint or praise them?

Question

I can contact customer service according to this store and praise or complain about a particular employee, sales associate for example. But, I don't know the name. I just know the exact date and product that I bought from them. This was long ago though. Will I be given a list of names of those working at the store during that day or within a time frame, so I can choose the late day shift person?

Answer 1

I would think you probably have tohave the person's name before you start to file a complaint, unless it were a current situaiton in which case you could spot the associate again. The store probably wouldn't give you a list of names and if they did, what if you somehow selected the wrong name? Then the wrong person gets in trouble for something. Better to let it go, I think.