2007-03-21 10:52:43 · 5 answers · asked by Anonymous in Computers & Internet ➔ Security
If you have up-graded to IE7 from IE6 this will apply to you.
SmartBridge:
If you receive the following error message after installation of Internet Explore 7.
smartbridge alerts: MotiveSB.exe Entry Point Not Found
the procedure entry point get process image file name w could not be found in the dynamic link library PSAPI.DLL
TO WORK AROUND THIS ERROR:
*Navigate to the installation location for smartbridge (\program files\verizon\smartbridge)
*find PSAPI.DLL and rename it to PSAPIOLD.DLL
*reboot the system
the program will find the new PSAPI.DLL in the \windows\system32 directory and will function normally.
this is the correct method and should sort out the problem for you, and you wont keep on getting the message about smartbridge everytime you start your computer. good luck
2007-03-21 11:06:59 · answer #1 · answered by janne5011 4 · 0⤊ 0⤋
Contact your ISP for removal instructions. Motive Smart Bridge is a garbage, useless, self help type of program that nobody ever uses. It is installed when using your service providers CD install disc. All it does is annoy and use up your computer's resources! It is NOT any kind of a virus or malware, however.
I have un-installed Motive Smart Bridge from every computer I have ever owned when an ISP has tried to sneak it onto my computer
2007-03-21 19:23:27 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Remove the Self Support Tool program from AT&T, SBC, Verizon or whomever. This program is nothing but problems.
2007-03-21 19:00:17 · answer #3 · answered by Anonymous · 0⤊ 0⤋
go into your computors systerm window messinger and delete the message
2007-03-21 18:11:20 · answer #4 · answered by gandolf the wizard 1 · 0⤊ 0⤋
disable it in it properties program.
2007-03-21 17:56:48 · answer #5 · answered by gas_indycar 5 · 0⤊ 0⤋