where can i find mail statistics?

Question

hi,
where can i find statistics about missent or misaddressed mail (physical, not e-mail)? i'm looking for some numbers that would indicate how much money is lost annually do to, for example, people not updating their address after moving

any help? google is useless

Answer 1

The US Postal Service has a very high degree of customer satisfaction. The favorable ratings, according to the USPS Customer Satisfaction Studies conducted by an independent contractor, are currently about 92%. The Postal Service is rated as one of the best values for the dollar in comparative surveys of a wide variety of services - including telecommunications - regularly conducted by the Roper Organization. The American Service Quality Center reports that US Postal Service regular mail and counter service as receiving the same ratings as the telecommunication industry, and in fact, the parcel delivery and express mail service (including postal services) is ranked significantly higher than telecommunications services (2000 ACS Index rate of 81 compared to 72 for the telecommunications sector).
You could look to the above mentioned organizations for detailed info.. Additionally, below are a couple sites that might help. You might also visit the library as I know that there are books specifically written about the USPS.

http://usgovinfo.about.com/gi/dynamic/offsite.htm?site=http://www.gao.gov/pas/2001/d01262.pdf

http://www.allbusiness.com/construction/construction-buildings/481695-1.html?yahss=114-2974554-481695

http://www.ntia.doc.gov/ntiahome/ntiageneral/esign/comments/usps.htm

Answer 2

Try the Postmaster General's office. There are local, regional and a National office, and you can find them in the phone book under the "Government" listings. If they don't have the info you need, they can probably direct you to it.