My worst customer experience was about three years ago when I tried to help my father cancel his America Online service. I was transferred to the "cancellation department" and I had to wait on hold for over 15 minutes, finally when it seemed someone was going to pick up, the line would drop, and I had to do it all over again... Needless to say after 20 calls and speaking to over 10 different reps and supervisors I had to write a letter to AO cooperate office and threaten law suit. After about 6 months, I finally got service disconnected and compensated, but talk about a f$*$* nightmear.
2007-03-21
04:55:13
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5 answers
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asked by
Kain
5
in
Business & Finance
➔ Corporations