A pot of cream on a high shelf fell and spilled all over my coat and leather/fabric shoes. They now stink. The problem was initially dealt with by a helpful assistant manager. However the manager was dismissive and unhelpful. But he did say he would ring me and confirm Tesco would pay. I got no call. I wrote, they were arrogant in response but said I needed to show recepits for a repayment. People don't keep recepits for clothes when they are happy with them. My clothes are ruined. Tesco now will not reply to my letters. How can I get recompense.
2007-03-20 22:49:53 · 12 answers · asked by Anonymous in Politics & Government ➔ Law & Ethics
This is typical of the arrogance of big companies who think that if they ignore customers long enough, they will just surrender.
My advice to you: NEVER SURRENDER!
Here is a link to an article regarding a story about how Tesco ignored a claim from a customer who consequently won a significant amount of money in the high court:
http://news.bbc.co.uk/1/hi/england/wiltshire/6423923.stm
If I were you, go to the Citizens Advice Bureau and discuss your options with them. Keep hassling Tesco as well, if nothing else they will be sick of hearing your voice and they may eventually concede defeat.
2007-03-20 22:59:04 · answer #1 · answered by Prince 3 · 1⤊ 0⤋
Write to them again by registered letter, that way you will know they have received your letter. In your letter tell them you are giving them a certain amount of time to resolve the issue before you seek damages from the small claims court. Did you get the assistant managers name? If you did mention in your letter that he/she gave you an undertaking that your clothes would be taken care of, and mention that if Tesco will not take responsibility for them you will make a claim against the trainee manager that you dealt with. You could also mention that you are so disatisfied with their response to you that you might consider talking to the media about it. Gerry Ryan on radio just loves this type of stuff. Good Luck
2007-03-20 23:21:30 · answer #2 · answered by Cathyo 3 · 0⤊ 0⤋
Years ago when I was shopping in Tesco I noticed too late that the till was coated with emulsion paint spilt by a previous customer (how, it is hard to understand!) and it ruined my coat. To make things worse, they grabbed my coat and tried to wash it out, with disastrous results, not least of them the fact that on a cold day I had to return home in a soaking wet coat! However, having had the incident recorded in the appropriate book and made a fuss, and filled in a complaint form, I then heard from the insurers of Tesco, who visited me and offered a cheque in settlement of my claim, despite my having no receipt for my coat.
Perhaps if you wrote once again quoting the very famous House of Lords case of Tesco Supermarkets Ltd v Nattrass [1972] AC 153 (about somebody who slipped and was injured on one of their wet floors) they might see that you meant business? Admittedly this is Ireland, but it might make them feel that they don't want any more publicity of this kind?
2007-03-20 23:56:41 · answer #3 · answered by Doethineb 7 · 0⤊ 0⤋
Go to this site www.moneyclaim.gov.uk and file a claim against Tesco. Were there any witnesses to the incident; it would help. Get the name of the assistant manager and see if he will verify the story.
Also contact your local newspaper and get a reporter to take some photos and run the story. It's the case of David v Goliath, and the paper will like it.
They shouldn't get away with it. Try Waitrose next time if there's one near you (I'm not connected with them).
2007-03-20 23:06:15 · answer #4 · answered by Anonymous · 0⤊ 0⤋
By agreeing to pay, Tesco has obligated them/its self to eventually settle with you, but that is according to US rather than Erin law. Press them for fair market value which can be obtained by you on the internet from your clothing manufacturer. More than likely they will opt for professional cleaning/stench treatment just to get you off their backs and avoid bad publicity. Really dependent on the accepted value of your clothing. If the coat was mink, they will want to shut you up, but if it was an off-brand jean's jacket purchased at a second hand shop, yopu are wasting your time.
2007-03-20 23:02:37 · answer #5 · answered by Anonymous · 0⤊ 0⤋
Ring the local paper....tell them the story and ask a journalist to ring the manager to confirm that he has rufused to pay for the damage his store has caused.
You'll be suprised by the change in attitude.
2007-03-20 23:01:32 · answer #6 · answered by lloydthebear 3 · 0⤊ 0⤋
Get a shoe receipt from one of your friends, as regards the goat, take it to a vet get a report of injuries and sue them.
2007-03-20 22:57:28 · answer #7 · answered by Anonymous · 0⤊ 0⤋
Go to the citizens advice & threaten legal action
2007-03-20 22:58:14 · answer #8 · answered by richardwales79 3 · 0⤊ 0⤋
Threaten to take them to court, send them a letter - registered mail. they have to pay for this. typical of tesco though, arrogant staff in my experience too.
2007-03-20 22:55:43 · answer #9 · answered by Spurs17 4 · 1⤊ 1⤋
My mum had to same problem and ended up threatening to take them to small claims court
2007-03-20 22:53:00 · answer #10 · answered by dixidan_2000 5 · 0⤊ 0⤋