my Sony media manager wont work in my Pc anymore, I think Norton is responsable, how do I safely remove it?

Question

I have a original copy of Media mager, it was workin fine for a while and now it wont convert any videos, every thing else still works, my PC is new, IS Not connected on line, and my Norton subscription is expired, A friend said Norton might be keeping it from workin. We ran the CD on his laptop and it worked perfectly. Any help will....help.

i have a original copy of Media mager, it was workin fine for a while and now it wont convert any videos, every thing else still works, my PC is new, IS Not connected on line, and my Norton subscription is expired, A friend said Norton might be keeping it from workin. We ran the CD on his laptop and it worked perfectly. Any help will....help.

New details

This is the error message I get when ever I try to convert my videos to PSP vidoe format
"One or more encodes have failed. Doyou wish to retry the encodes? Application key not allowed. E:/VIDEO-TS/VTS-04-0.IFO"
it asks me is if I want to re try and when I do it tell me the same.
My system is Microsoft Windows XP
Media Center Edition, Version 2002, AMD athlon 64X2 dual Core processor 3800+
1.00GHz, 1.43GB of Ram
by the way media manager worked fine when I first bought the PC, but quit working about a month. and I have also tried a system restore.

Answer 1

Although that may be the case ....there is no logic is blaming Norton for this problem.

The problem is more likely another media application you may have installed that conflicts with it.
Please fully uninstall Sony media manager from your PC & re-install it.

Tell us exactly what error messages you get when trying to use it as well as what version of Windows you are using.

regards,
Philip T

Answer 2

just a suggestion - if you have windows XP disk insert it in the cd/dvd and when it starts it will offer the option to rewrite or repair - select repair and let it run - it may restore the missing files you need. Some programs especially anti-virus use shared files and you may not be aware they have been deleted or corrupted.