Why can't you get good customer service anymore?

Question

I have had trouble with car insurance customer services, house insurance, holiday firms, certain superstores and BRITISH GAS (who are useless)

Answer 1

I'm sure it has been outsourced to India that's why.

Answer 2

Alot of times the way the customer service agents or sales persons are approached can really determine the quality of service that you will recieve. I know from working in a small grocery store that when a costumer comes to your register and begins yelling at you it is sometimes not the best time. Maybe don't only focus on your needs and be patient and get the worker when they are not busy. I've had a string of people complaining about other workers at the grocery store or about being double charged for something. Most of the times they do this while I am in the middle of a complex order, and therefore cannot help them at the moment. If the person asks for one moment, give them that moment. If you need help in a quick time I suggest you ask to talk to the manager.

Answer 3

in my experience, most corporations have horrible customer service (please let me know of all the good ones, though!). more often, it's the endless automated messages, customer service reps from overseas that are hired to pester you (it is not their fault-- they're paid and trained poorly)... so many hours spent on the phone with very little that gets accomplished. corporations are cutting corners rather than investing in necessary training and pay-- this is why customer service is not very good these days.

my new approach is this: rather than spend the hours on those customer service lines, call their corporate office directly if you want something to happen faster. you can google this and look for their financial symbol, which lists the corporate address and phone.

also, you should spend that time to write a letter (verbal agreements don't mean anything anymore)-- just make sure to make copies and certify the letter.

i was just so sick and tired of the hours and hours wasted...

Answer 4

I think it has alot to do with training. Years ago, you were trained to be as polite and helpful to callers/customers/consumers. And it was the norm. How to answer the phone courteously. I dont know whats happened to that kind of training but you get such awful attitudes whether its the companies you've mentioned or sales assistants in stores. It stinks, and whether or not they like the job or not is neither here or there... Why be in a job that deals with the public if you dont like it. They shouldnt be allowed to put their bad attitudes on you, especially if you are being polite and patient on the receiving end. They're suppose to be representing the company, then do it properly. I often wish i could scoop up the ill mannered people who do this and take them back to training and instill good telephone manner and attitude.

Answer 5

I had a dishwasher delivered from my catalogue,the delivery driver dropped it and then cleared off rather quickly.
It was broke so i contacted customer services 9 times about the matter ,they did not give a toss to say the least, and it was 8 weeks later before they would come out to collect it.
I wrote them a strong letter about charging them for storage and they did not reply until i said i was contacting BBC watchdog,they sent me a cheque for £50 i know it not much but it was better than nothing.

Answer 6

British Gas are absolute gits. My old mum owed just £50 and asked to pay on March 16th, which they said she could and she did. On the following Monday she had a disconnection notice delivered. The pigging gits. I think it's because she's just transferred to npower and British Gas want to make her suffer for it.

Answer 7

hi
one tip is before you book a holiday or buy anything expensive look up their customer service dept if it only has email be suspicious send them a email and see if you get a reply promptly if they dont then they wont want to speak to you in person and certainly dont care about you as a customer
ask for a phone number and ring it to check what you get for your loyalty to them
no personal service then dont deal with them or you may be sorry if things go wrong

Answer 8

These guys have to listen to peoples problems all day long and recieve total abuse on behalf of the companies they work for. In return they get crap wages & as stated customers services are 1st to be cut in a company crisis. If you end up talking to one idiot then hang up & try again, one of them wants to help customers!

Answer 9

specific and no. From a business enterprise element-of-view, agencies determine what's their "aggressive benefit." A aggressive benefit is how they win over shoppers interior the ideal way conceivable and how they differentiate themselves from different agencies. specific agencies checklist "shopper provider" as form a million jointly as different agencies checklist it as form 3 or 10 because of fact they make their money by using pricing, by using fancy product designs, and so on. Take case in point, T-cellular. They gained the JD potential and colleagues award for ideal shopper provider (it is why I went to them). to this element, my adventure with T-cellular is incredible. they don't sound like a drone nor are they from another usa, plus they're very personable. T-cellular's aggressive benefit is shopper provider. So in case you fee shopper provider for the centers or products you have offered/subscribed to, make certain those agencies lists shopper provider as its form one aggressive benefit. you're plenty extra probable to get extra useful shopper provider.

Answer 10

BRITISH GAS!!!!!!!! Oh my god I want to scream anytime I think of them. The cr*p that comes out of their mouths.

Can I add to your list? Diamond Insurance, SKY, EDF, Llyods TSB, Abbey National (all of these I have had to call)

It is because they get employed by agencies who stck them anywhere, and they get no training.

In all honesty, I am in customer services, and I am good at my job and love it.

Answer 11

Customer service is not a profit center. Its the first thing to get cut.