2007-03-19 17:56:47 · 5 answers · asked by ren g 1 in Business & Finance ➔ Careers & Employment
The ability to be an active listener. :o)
2007-03-19 18:00:54 · answer #1 · answered by Lacey C 3 · 0⤊ 0⤋
The best quality of a call center agent is the ability to listen - to the customer, to their supervisors, and to themselves (many call centers use call recording and quality monitoring solutions to improve agent performance). They must be able to communicate clearly and improve their performance over time.
2007-03-21 15:19:10 · answer #2 · answered by Rich Marcia 2 · 0⤊ 0⤋
Deal with the client as quick as possible while still not being rude.
They only measure and reward you on average call time - everything else is secondary.
2007-03-20 01:23:58 · answer #3 · answered by jinoturistica 3 · 0⤊ 0⤋
Tenacity.
2007-03-20 01:00:20 · answer #4 · answered by Tadow 4 · 0⤊ 0⤋
Patience, after that I would say- a sense of humor. Don't take anything personally.
2007-03-20 01:01:23 · answer #5 · answered by Shawn 4 · 0⤊ 0⤋