When working in a call center how should one handle stress?

Answer 1

I have worked in a call center, and today I look for the best of the best folks who mastered customer service for jobs. A good tip is to remember that although people are not calling you when they feel terribly resourceful, their basic needs to feel important despite the problems still exist.. Here is a blog on the topic:
http://hfcn.blogspot.com/2007/02/career-strategist-demonstrates-wisdom.html


I like the suggestion to put the phone on mute for a minute and in some environments transferring to a supervisor is useful... do what the culture requires however, if you can keep the customers confidence and restore their service, consistently, you will be a hero with your peers and management.

Also go checkout the HDI meetings in your area http://thinkhdi.com.

Answer 2

Always remember, the person on the other end of the line is not angry with you. They don't even know you. If a caller gets so out of hand. Put them on hold, take a deep breath get your supervisor to handle the call.

Answer 3

If you are at a station with a tape recorder (this is how I did it back in 2000), I'd tape the really funny calls - you know, when the client flips out and screams at you and goes nuts... and play them back for your coworkers during your lunch or dinner break. See who can get the worst call on tape!

Answer 4

Must be difficult,trying to stay positive,with your good intentions and, the negative coming all the time..

Answer 5

don't take things personal - let pple vent