my laptop was sent to hp for repairs instead it returned broken and they wont fix their mistake. Now what?

Answer 1

I'm assuming that it wasn't their mistake if they sent it back. It seems that you are excluding a very important piece of the puzzle... what exactly were the repairs? And what reason did HP give for not correcting them? The repairs are important so that we can give you informed advice on what your next options would be. and the second would be important so that we can give you an informed decision about whether its worth it to fight with HP any longer.

Answer 2

This is not legal advice. For that you should consult a lawyer licensed to practice in your jurisdiction.

But based on an ordinary understanding of things, I would say this:

1) If HP broke something, then they obviously are responsible for fixing it.

First contact their customer service, calmly explain why you're not satisfied, ask to speak to a supervisor if the first person can't help, and if they at first refuse to elevate your call, simply persist with your arguments in a calm and non-abusive fashion. If you're simply not getting anywhere, ask to speak with their legal department, as you may file a lawsuit. Explain the problem to the legal department, and that if not resolved you intend to file a claim in small-claims court (very easy for you to do; very expensive for the company to respond; it will be cheaper for them to resolve matters with you directly). If they won't connect you to the legal department, find the number on your own, or write a letter to HP headquarters, with the line "Attention: Legal Department" on the envelope. Explain the situation, your desire to resolve it, and your intention to sue if not resolved. Be sure to leave ample contact information, including your phone number.

2) Assuming HP fixed the problem, but the item was damaged while being shipped back to you:

I don't know the answer, but I would guess HP is still responsible TO YOU for the damages. It was their responsibility to ship your laptop back to you safely; they chose to use a particular carrier; that carrier failed. The way it would likely work is: the carrier is responsible to HP, and HP is responsible to you. So you could still file a suit, if necessary, against HP.

I'm sure there are numerous resources on the web available for how to file a small-claims suit in your area. I'd consult them.

3) If you're trying to scam HP, you should just give up. It won't work, and it's unethical.

Answer 3

I assume you've contacted their customer service #.

Was it damaged during transit back to you or are you certain *they* caused the damage at their facility.

Dig out all your receipts and proof of shipping and either contact the shipping company (in case of intransit damage) or call HP's customer service line. Be sure to *calmly* escalate to a supervisor if the first-line support person won't help.

Good luck - I'm sure HP will take care of you.

-Dave
http://cycling.santantraders.com

Answer 4

Well not enough info

Was it under warranty?
Was it broke when it came back, and you called them right back?
What kind of warranty you have?
Did it go in broke and returned b roke, and they realized it was not under warranty?
DId you try to pull the old switcheroo thinking HP would not realize that it was your friends computer, that it would not make any difference?
DId it come back and break a week later?

Details, details, details.

Answer 5

tell them to give you a refund!!!!!!!!!!!!!!!!!!