parcel force have broke something what can i do about it?

Question

should have received a car boot lid last week and rung parcel force today to find out where it had got to. the feckers have broke the glass in it and now refuse to deliver it to my address. i've had a crappy apology and a lame excuse that glass isn't covered by compensation, even though it was clearly marked as fragile and contains glass.
what can i do about it?

Answer 1

If it didn't have insurance on it when they shipped it, then there's nothing you can do.