one way in which the use of ICT affects the working enviroment of an organisation?

Answer 1

email = reduces need for direct face to face meetings or phone calls = so can be very cost effective in reducing time wasting meetings and expensive phone usage.

However it can also lead to work 'overflow' as some people try to justify their existence by the use of a 'cc: everybody' policy and others delay or avoid actually addressing the issue by using email to 'pass the buck'.

This can result in an environment where no-one talks to anyone and no-one wants to answer an email because then it becomes their problem to solve.