NETGEAR router problems??

Question

We've brought a netgear router and we've been having problems getting it to work. I've got a desktop and a wireless laptop. We're able to get online but it only seems to last for about an hour then we have to unplug the router and it works again for another hour and so on.......
We don't have any firewalls up or anything else that I know of that would be affecting it.
I'd be greatful for any advice you can give me

Answer 1

Taba doesn't know what he's talking about. Netgear come out best on review site and thats why I bought one, Netgear DG834G. Find out if there is any firmware update for your model. Go with one of the other answer bys checking your micro filters on every phone including the sky box if you got sky. Number of people who forget they need one on sky if the telephone lead is plugged in. Me included.

Ring your isp as you may be getting a faster speed than your line can cope with. Your new router can accept a faster speed than your old usb modem, if that what you had. Your isp can dial in to your router and diagnose any problems.

If the problem is only with wireless try sitting nearer the router and if it still happens plug the laptop into the router to see if the problem stlll persists. You may have something interfering with your wireless settings.

Answer 2

What you can try is this :// 1 ) Because you switched ISP's your router will not detect the new settings it may, but mostly likely will not. The router needs information like DNS servers, IP address and such.. Do this. Reset that router and set it back up. This way you remove all the previous settings. This means that when you create that new wireless network, its going to get everything it needs from that new modem. 2) If your not sure how to set the netgear back up, A simple power cycling of the Modem and the router may fix the issue. This temporary clears the DHCP and server settings. Power it back on and see what happens. Make sure the power cycle lasts about 5 minutes. 3) Check the IP address on the router. If its a 169**** address. That means that the router is requesting an IP from the modem. Basically its a self assigned IP address that just means that the modem and the router are not talking to each other. 4 ) Test the modem with a direct connection to your computer, this just verifies that its working. If not, call your ISP or the computer manufacture. 5) If the router is getting a 192.168 address this is called a Private IP. This means that the modem that your ISP gave your is in fact a router as well, you can't have 2 routers connected to each other. Your going to have to a) call your ISP and have them show you how to turn of the router side of that modem, or b) put your netgear into bridge mode so it can share a public IP to your computers. Try that. Hopefully it works out!

Answer 3

Is it the router losing connection to the Internet or your computer losing connection to the router.
Helps if you say you are using wired or wireless, what model of router. then people can help you better

Go to Netgear's web site and see if there are any firmware updates for your router.

If it doesn't work after that, then maybe it is bad.

Answer 4

just add to the other answers here.....double check your settings on your web based utility.
most router have a time out setting or maybe a 'keep alive' setting.
my experience with the filters is that they either work or dont, rare that they are intermittent.
on my router i need to set the time out to 0 (same as my old one actually)
i also have the keep alive option, the other option is a timed connection where you set for how long you need the internet, click to log in then it cuts off after the time, the keep alive option gives 24/7 access (always on)

Answer 5

How are your microfilters set up? Is the router plugged into the master telephone socket? Do you have loads of telephone extensions?

My recommendation is to get a pukka filtered NTE5 faceplace and plug the router into that, and hardwire your telephone extensions from the rear of that. This will allow you get rid of those annoying filters on every socket around the house, and will help separte any potentially dodgy wiring from interfering with your broadband.

Answer 6

If you have cordless telephones, you may find that, when you talk on the phone, it knocks the connection out. You may have to get different cordless phones or change the frequency of your wireless connection to a different frequency.

Answer 7

This is a common problem with bad routers, especially netgears.

I would return it.

Answer 8

hi,
i phoned netgear heipline (in your box somewhere).they talk you thro, it.