How do i write a call script with rebuttals for a collections agency. Maybe a template or something.?

Answer 1

I would separate it out into a standard script for first, second, and third call efforts, with a section at the end for answers to common objections and frequently-asked questions.

So your first script might be: "Hello, Mrs. Jones? This is Heather from XYZ corporation. I'm calling today about invoice number 123 which was due 30 days ago. Do you recall receiving that invoice?, etc. "

Your second-level might be, "Mrs. Jones, this is Heather from XYZ Corporation. We spoke x days ago regarding invoice number 123. Can you let me know the status of your payment?, etc."

The third call gets more demanding - there is probably a written demand for payment in conjunction with these call levels - the last step is turning the account over to collections.