Have i been ripped off. What can i do? xj600?

Question

I have been on this website many times now but this question will help me if anyone knows anything about Legal conditions when buying a bike from a garage.

I bought my xj600n from a large dealer with 12mth parts and labour.

It went in as one day it cut out on me. I bought it and 8 days later it cut out.

they thought it was the starter relay, this did not work, then it was something else and again no joy, now they state it is the ECU ( is this the CDI)

basically i have had a loan bike from them cb250 and they are communicating, but it's been 2 weeks now and i still do not have my bike.

Can i demand my money back or do i have to sit and wait until i get her back.

It is doing my head in. 3 weekends now without a decent bike. THey have had it in their workshop longer for what i have owned it for.

What can i do because it is driving me nutz???

Answer 1

get ahold of the moco and advise them about this dealer if u cant get anywhere out of the shop's 'chain of command'....service manager-owner of shop. it's painfully obvious that this shop ur dealing with has no clue how to fix a bike the 1st time, the right way. if by some miracle u manage to get the bike back in running shape, i'd avoid that shop like the plague.

i dont think they even know wtf they're talking about either. u could have a bad ecm...electronic control module, u could have a bad ecm map, something electrical but simple to fix...could be a number of things that just needs to be eliminated.

i would give this shop a time line to get their chit together and get this bike running. if not, i'd get the state attorney general involved. bad shops exist for either metric or hd. when u run into a bad shop, it's a nightmare eh? btw, i have heard of a hd bike that wass so 'gremlin infested' that the moco put it into 'warrenty quarantine'. seems the dealer no matter how hard they tried to fix it, it became literally the 'bike from hell'. word is, even the moco wants to figure out wtf is wrong with that scooter. downside is...the owner didnt get much of anything out of it. so things could be worse. i'd suggest dumpin this brick the first chance u get.

Answer 2

Hi does your bike have fuel injection cos if it doesn' I doubt very much it HAS and ECU so maybe they fobbing you off. I would tell them you want a bike that is similar in size and model as your own bike. If they are a large dealership they should have quite a few demo bikes they can lend you, Sounds like a fuel problem to me.

See if there is a forum for yamaha motorcycles and ask on their if anyone has had a similar problem. try getting in touch with the previous owner to see if this problem has happened before. Speak to the manager at the shop and tell him you are not happy about the service you are getting.

You don't say how old the bike is. I got a a 15 year old cbr 600 and can get parts withing 2 or 3 days.

One thought here is does your bike have an alarm with an immobilser on it. Bikes are very very reliable these days and am guessing that it could be your immobilser thats playing up. Ask the garage to remove it and try it then.

If all fails contact your local trading standards department to see where you stand. ope this helps

Answer 3

The dealer is not "fobbing you off with a loaner" as someone put it, because the loan bike is costing the dealer money in wear and tear, your bike is taking up workshop time and money and possibly the dealer will have had to lend someone else another loan machine, as you have got one of them. costing even more money.
No dealer wants a bike sat in his workshop, believe me.

The Yamaha parts centre for Europe is based in Holland and stocks 100% of common failing parts and around 70% of cheaper reliable parts. Holland will usually deliver next day if the order is in by mid-day and is categorised as "emergency order". Stock orders take up to 3 days.
Parts without an history of failing which are expensive to stock are sourced from Japan and can take up to 6 weeks to arrive on a slow boat.

In your case it is obvious that the terminals on your electronic control unit (main relay) have corroded and snapped off at the base, thus preventing the usual repair of soldering a wire onto the broken stub and bypassing the corroded connector block.

So - no your dealer is not ripping you off.

Answer 4

If your bike is brand new or dealer approved then if they can't find a reasonable and quick solution to its problems then they have to take it back and either refund your money or give you an equivalent or better as a replacement. If none of this is forthcoming from the dealership then you should get in touch with your local trading standards authority as this dealer seems to be fobbing you off with one of their loaners when you have paid good money for a decent bike.

Answer 5

Whenever you have a problem, talk to the person in charge.
In this case YAMAHA
Contact them and tell them how disappointed your are.
http://www.yamaha-motor.com/sport/contactus/home.aspx
Have all of your records handy.
Year and model # of your bike.
VIN #
Dealer name, address and phone #
Service manager's name.
Date of purchase.
All service records.
Service #s on the repair orders & dates.
Quality of dealer's courteousness, or lack there of.
Yamaha will send a service rep to the dealership to diagnose you bike's problem in person. Then they'll determine whether a full refund is necessary, or fix the problem themselves.
Good luck.

Answer 6

citezens advice, and then a lawyer, (first 20 mins are free) so dont mess arround. take all the paper work with you, try local media, and picket them with a banner, saying how bad they have been to you,l when theey loose money, they will settle, or beat you up, in that case torch the joint, and take the strech,lol. but whatever the outcome, keep smiling, loose youre humour, and lose everything

Answer 7

Your local trading stand ed office will put you on the right track .

Answer 8

well it does take time for parts, I would start jumping up and down if its been longer.
They sound like they are trying to sort out the problem.