possible legal action on hotel?

Question

Case: 2 college students, my boyfriend and i went to San Antonio this weekend for spring break. We arrive 10:00pm and check in. They inform us that hotel.com did not reserve our room even though i paid the fee and have my reservation print out, but we were in luck they had rooms available. room was 60$ a night. i paid for 2 nights with credit card, got my receipt. Room was DISCUSTING. pubic hairs, roaches, mold, you name it! Slept there ( fully clothed) that night only because it was getting late.
Next day we leave early morning to tour san antonio and have fun. That night we get back and find that our key does not work. we keep trying and trying and then all of a sudden somebody answers the door to our room. Boyfriend and I were FREAKED out! We go to front office, tell employee that there is a man checked into our room. Employee looks on computer and says he has nothing in the system of our stay, and no proof that we were telling truth. Continued>>

Thats when i pulled out my receipt. He then gave me a refund for the following night, since they had rented out OUR room already and we could not stay there because they were fully booked.

Next thing: My boyfriend and I DID put our clothes back into car while we went to san antonio, BUT we had a cooler full of drinks and he had a pair of clothes laying on the bed. The office employee said they are sorry, they dont know where our stuff is and they cannot get it back for us. I was pissed! I asked to speak to manger, and thats when this boy informs me that he is the manager. So, we went home that very night (5 hour drive from san antonio) the hotel stole our belongings and rented out our room while it was still being occupied. I was extremely upset at the service of this hotel. I was wondering if i could have done anything else, i am just a college student, i cannot afford legal action, BUT i feel like i have been taken advantage of and its not fair. Please help.

also, is it too late, we stayed the night of March 9th and march 10th. that friday and Saturday. Sunday we were supposed to leave but we ended up having to leave Saturday night becuase somebody was sleeping in our bed! i still have all the receipts though.

Answer 1

Your credit card and your online purchase are both proof that you should have had the room. This is beyond bad customer service, they were outright scamming you and they knew it. You could sue the crap out of them or report them for fraud, but honestly, when has that ever worked? I would go arson... try to get as many of the people who work there as possible too... block all the doors and prop up laundry carts next to them and lock them in.

But if you do decide to sue instead... sue for emotional damages, the price of both rentals you paid, the gas money to get there and the full spring break week worth's of work compensation, etc. Go over the top with your claim and hit them hard.

Please though, please please please go the route of arson. If that boy was the manager and you recognize him, your boyfriend could wait for him in the parking lot and beat him down as he tried to go home too. Beat him within an inch of his life, so hard that he suffers mental incapacitation and can't stop shaking and stuttering enough to properly ID him in court. Hell, make him a vegetable... he's pawning YOUR luggage as we speak.

Answer 2

Yeah!

I worked in the Hotel business for years. Thats rad, that would happen every now and then. I know exactly what happened. It's complicated.

You checked in durring the audit process.

The Auditer did not enter you into the system manualy.

The room was filthy because it was a sellout night. Most Hotel policy is to over sell by 5%.

You arrived after they bounced and moved all the reservations to accomidate the first come first happy policy.

You got the room the rest of them passed on but actually the dirty tub sounds like someone checked out early and they didn't clean the room, just pulled the seets back down etc.

Your key didn't work because audit keys only work for 10 hours.

When you were not re-entered manually, they showed you did not stay, probably a clerk just threw away the reg card to cover for the mistake.

Technically, you never stayed there.

thats some funny #@%!

Answer 3

When you stay, at a motel and have terrible service. You complain to the manager, if that doesn't solve the problem. Ask for the corporate's number. Contact them immediately! You will be given a full refund. Or a free stay there, which you probably would not want. As far, as your belongings, being missing. The house keepers clean the room, after you leave. Any belongings, are put in the storage room, marked, for a couple of weeks. If owner, does not pick up his belongings, their free for the taking or thrown away. If your items were already gone, they were stolen by a house keeper, janitor or front desk person. It would be hard to know which. They do know exactly, who cleaned your room.

Answer 4

This is a legal situation first you have to contact who you booked the service with and then gather your credit card bills and receipts and contact the better business people. That rude person that responding is probably a hotel worker or owner with the last name Patel! His very name means "Inn Keeper" They did not want to give you the room because they could get more for it and you are just a kid the hell with you! With little effort you should be able to get all your money back I would cancel the charge with my credit card company if its not too late and tell them what happen too. You just were ripped of you need tell the company you booked them through so they can stopped using them. Word of mouth really hurts! Jerks I used to work for a Hotel I find this horrible!

Answer 5

First, who in the world stays in a hotel room with pubic hairs and roaches - and THEN goes back their another night? You put your things in the car when you left - but you left your cooler and some clothes in the room?
The place was disgusting and unsanitary, yet you did not go immediately to the front desk and demand a refund or at the very least check out first thing in the morning?

Sorry, things just don't add up to me. If you truly feel wronged, then take establishment to small claims court - but like I said, things don't add up to me.

Answer 6

Ummm...You don't need to continue. If you have your receipt, you call a lawyer, RIGHT NOW. If you pick one good enough, you may be moving to San Antonio soon to operate your new hotel...

If you had already paid for two nights and they let someone else into your room, they violated a contract. Didn't you leave $7500 in cash in your room? You WERE on spring break...

Answer 7

What hotel was this? To beging with, you need to get a full refund from hotels.com. It was not the hotels fault that hotels.com overbooked you. However you MUST contact the c hotels corporate office in regards to the disgusting stay you had. Insists until you get free night somewhere else and write a nasty letter to the managers at the hotel, This hotels sounds more of a motel.

Answer 8

You could get something for the belongings you lost because of them, and they should freely pay out because they don't want bad press.

As for the rest, no, you should've asked for a different room the instant that you saw it was sub-par. Or you could've left. You had no reason to spend the night, your car would've been better.

Hope this helps.

Answer 9

I would think you could do something about it, why dont you call a lawyer for free advice and see what they tell you...that is not right at all and you could also report the booking website to the better business bureau and let other people know the situation...good luck

Answer 10

I wouldn't call the manager anymore. I would go and find out who owns it. Keep you receipts and don't give the originals...give them photocopies. Most likely the owner doesn't know about what is going on. Don't let them get away with it. You'd be surprised what you can do with out a lawyer.