Nextel is giving me the run around...?

Question

Here it is
I was dinged 2 x's on my card and they have since lied to me 5 seperate times. The money that they took was $400.00. This was going to go to my rent and they told me it was going to be put back on my account in 2 days. 3 days later it was not there. I had already called for an extention on my rent and do not want him to think that I am lying to him. I spoke with Nextel today for well over an hour and have stressed about it all day. I don't normally complain but they had told me 2 lies and I called, they said that it was now going to be 10 - 15 days. I asked them to put a stop pymt on the check and they said it was impossible. Then they came back and said that they were going to do that. Lie 3. They said I should go to my bank and fill out a form stating I did not authorize the debit. but if I did that I could no longer pay my bill with my card only money gram. Then they called and I could, Lie 4. I went to the bank, filled out the form, up 2 ten days. Lie 5.

Undr contract till June of this yr.

I asked to be relieved of my contract and the Rep said " Mam, we will not be letting you out of your contract.

Answer 1

How much longer do you have on your contract. I am with Nextel and their service sucks. I know what you mean by being on the phone with them for so long. My contract is up now and they treat you a lot better knowing you could go somewhere else. I would I just hate the thought of being under another contract.

Answer 2

Nextel never used to be that bad, but now that they merged with sprint. I can't say how poor their service has become.

One problem is that when you call nextel, you get a general call center and they can help you with most issues, but if you get transfered to another department you may not speak to somebody who knows very much.

Typically if you go to your bank to cancel it does take about 10 days. There isn't much you can do about that. Another problem w/nextel is that there departments don't communicate with the call centers which adds to the confusion.

If I were you, I would call nextel, tell them you want to cancel your service, they should transfer you to the retention team, and they will give you all kinds of discounts and credits to keep you as a customer, at least they used too.

Answer 3

Join the crowd hun. Nextel screws lots of people over. I hated doing business with them. I got away from them as soon as my contract was up. There are lots of cellular service providers who have better service and customer relations than Nextel.