They double charged my accout and are telling me that I have to wait 10 - 15 days for my money. What should I do?
2007-03-15 14:56:08 · 3 answers · asked by gimojore 2 in Business & Finance ➔ Corporations
Here it is
I was dinged 2 x's on my card and they have since lied to me 5 seperate times. The money that they took was $400.00. This was going to go to my rent and they told me it was going to be put back on my account in 2 days. 3 days later it was not there. I had already called for an extention on my rent and do not want him to think that I am lying to him. I spoke with Nextel today for well over an hour and have stressed about it all day. I don't normally complain but they had told me 2 lies and I called, they said that it was now going to be 10 - 15 days. I asked them to put a stop pymt on the check and they said it was impossible. Then they came back and said that they were going to do that. Lie 3. They said I should go to my bank and fill out a form stating I did not authorize the debit. but if I did that I could no longer pay my bill with my card only money gram. Then they called and I could, Lie 4. I went to the bank, filled out the form, up 2 ten days. Lie 5.
2007-03-15 18:46:06 · update #1
This happened to me but I didn't wait that long. I had to get a statement from the bank showing I was charged twice and have the bank fax it to them and they refunded me. you can just dial *2 to make a complaint about it and ask for more information.
2007-03-15 15:01:39 · answer #1 · answered by RoxieC 5 · 0⤊ 0⤋
10-15 days is about normal in the business world. Most places won't just issue you a check that same day. There is a chain that it has to go through. But I did post a link....go to customer service and ask to speak to a supervisor.
2007-03-15 22:05:21 · answer #2 · answered by misstigeress 4 · 0⤊ 0⤋
Complain loud and clear to the supervisor and they will throw in some free minutes on your a/c.
2007-03-15 22:15:06 · answer #3 · answered by Akbar B 6 · 0⤊ 0⤋