How do you find out if a company has been out sourced?

Question

When I used to call my mortgage company, 21st mortgage, I would speak with an American every time to do a check by phone for my payment. Now, every time I call, I get someone with a Middle Eastern accent. Has the customer service department been outsourced?

Answer 1

maybe, but this is such as diverse country that you never know.

If you really have trouble understanding someone you can always ask politely to be transfered to a different operator because you are having difficulty understanding the persons accent. If you can understand the person then its saviing you money so be happy

Answer 2

Probably. Most large call center activity has been outsourced to Inda (that's probably an Indian accent you're dealing with). With fiber-optic lines running directly between the US and certain industrial regions in India, it's cheaper to do that than pay an American to do so.

Answer 3

Most likely it has. Especially when the people with the strong accents are named "Bob."

Answer 4

Maybe.

You can simply ask. Politely. "Sir, I was wondering, in what country are you located?"

Sometimes, they'll refuse to say, but often (if you're nice about it), they'll tell you.