what is the essence of customer service in a call centre industry??

Question

I WANT TO KNOW WHAT IS CUSTOMER SERVICE IN A CALL CENTRE.

Answer 1

call centres are full of retarded monkeys with no common sense what so ever. They all report to the chief, who's a gibbon. His office is a tyre on a piece of rope. All of them fling faeces at each other. Anyone with knowledge or common sense is taken away and shot. Their hide turned into cushions for the directors

Answer 2

Courtesy and politeness along with professionalism is what makes the essence of customer service. Most complaints people have against the customer service industry is the types of people who end up in these jobs. What bothers me is the rudeness of some people who are in customer service who have no kind of professional attitude whatsoever and are extremely cold and rude to people.

Customer service would be better if companies that use them would screen people applying for these jobs to see if their personality and attitude would fit in what the company expects of their customer service staff.

Answer 3

customer service in a call centre includes listening. actually listening and showing the customer that you understand what the nature of the call is about. this involves asking appropriate open or closed questions to get to the root of the issue. it also includes keeping calm when faced with irate customers and doing your best to help them. never be rude, always polite and courteous and if they dont take no for an answer then stay calm and repeat yourself. if the customer is irate, dont interrupt them. let them run out of steam as they will eventually.

Answer 4

Well I will tell you something Virgin media have bad customer service these are the reasons they are bad (so the opposite is good) Your on hold with them for 30 minutes at lease. Then when you get through they pass you about to different people. Then when you book a phone line to be installed they dont confirm it in writing or by phoning you on your mobile/as we dont have a house phone lol. Then when they dont turn up you ring them back and they tell you no one came as they have connected you. But you know they havent connected you as there was a problem with this and its the reason you rang them to book in an installation.
But the only way they made this better was by not charging us for our tv channels till they sort it.
lol that was my rant on bad customer service.So do the opposite to this apart from the free tv lol

Answer 5

Depending on the position its about trying to answer just about any question a customer can think of to call with. Or if they have noone else to talk to. Or are upset with the company and think you have a magic wand to fix the problem. It's basically explaining products or services with a lot of hassle mixed in. Develop a thick skin is my advice if you are thinking of doing that.

Answer 6

The rep has to be polite and listen. He does not have much of a chance to do anything else. The idea is to sell the product or service and calm down irate customers. He has a script to follow and reports directly to his supervisor. He is there to take abuse from angry customers.

amadeus

Answer 7

There are two rules:

1. The customer is always right.

2. If the customer is wrong, refer to #1

Answer 8

Prompt service and a pleasant manner. Never get rattled by awkward customers, remain calm

Answer 9

Agree with the first answer ...
but that's IF you can get a actual human on the line!

The worst part is when you a get a person and they have to pass you onto a tech. You have to re-explain the problem because the dimwit can't read the caller history on his monitor!
.

Answer 10

usually very limited they are given very basic things to say and its the same call centre who would answer for telecom or gas problem and computer faults it just depend s which light on the board lights up as to which hat they wear.