I recently ordered a silver psp for my son from what I though was a uk website, as it was co.uk. This turned out to be from the US. The item arrived and wasn't silver but black, they enclosed a letter asking me to accept this as it was a good price. I do not wish to accept it but am now stuck as they wont answer e mails, if I return the item it will cost £60 ! fed ex yet how else to get my money back ? I assume as it was their fault sending the wrong item they should arrange for collection.
Any thoughts?
2007-03-15 02:00:25 · 6 answers · asked by b7jac 2 in Politics & Government ➔ Law & Ethics
if you paid on a credit card you do have come back as it wasn't as described, and your covered
2007-03-15 02:05:06 · answer #1 · answered by gwoods1210 3 · 1⤊ 0⤋
How did u pay for it? paypal? credit card? Plz tell me that first then I will give u a advice
If u bought it on e-bay and paid for it by Paypal, u will be able to get a refund easily.
here is a website that tells you how it works
https://www.paypal.com/cgi-bin/webscr?cmd=_pbp-info-outside
http://pages.ebay.com/help/tp/paypal-protection.html?ssPageName:BPM:PPPBP
2007-03-15 09:45:59 · answer #2 · answered by LivTyler 3 · 0⤊ 0⤋
contact trading standards and ask for advice. Not sure how it works on an international level though. Their advice is free and they should be able to help you.
2007-03-15 09:13:22 · answer #3 · answered by lovestomooch 2 · 0⤊ 0⤋
Contact your credit card company.
2007-03-15 09:11:12 · answer #4 · answered by Mark J 5 · 0⤊ 0⤋
Your' credit card supplier will claw back the money if you 'phone them.
2007-03-15 13:41:51 · answer #5 · answered by st.abbs 5 · 0⤊ 0⤋
they should exchange it for free
2007-03-15 09:08:30 · answer #6 · answered by rm 2 · 0⤊ 0⤋