What are your rights if a corporation misuses your bank card?

Question

I have an account with a corporation and have made ONE-TIME online payments using my banking account check/credit card. But recently they have made an unauthorized transaction (admittedly so via a phone conversation) which i did not have money in the bank to cover, so my account is now overdrawn by a couple hundred dollars including my banks NSF fee. The corporation's customer service agent with whom I spoke stated that the money was put back in to my account or should be soon, but in the mean time my fees add up. Said Corporation also did state they will repay my bank account for the NSF fees so long as i fax a copy of my bank statement. I am wary to do so since I dont want them having any more of my financial account information. Is there anything I should do like report them to the BBB? Any way of getting compensated for this besides the reimbursement of the money they took without asking?

Answer 1

Call your bank and they should be able to resolve this for you. Your bank will wave the fees and will try to resolve the issue with the "corporation". Call your bank and tell them about an "Unauthorized" transaction that has caused you nsf and any additional fees.

Answer 2

So fax them any information they need to help get your refund on the NSF charges. If you don't like faxing info like social security number, then blank it out before faxing.

FYI, the BBB is nothing more than a reporting agency that will tell people how many complains a company has against them, but they don't really DO anything.

Answer 3

Write a complaint letter to the CEO of the corporation, if it is not resolved in a satisfactory time.

Answer 4

redact your bill. They clearly already know your bank name, account number and your info, so redact the rest and send it over. What is the harm.

redact = take a thick black market and cross out what you do not want them to see.