2007-03-14 04:50:25 · 12 answers · asked by Graham M 2 in Computers & Internet ➔ Security
having serious broad band problems and only get a response when calling there cosltly "help" lines and after an hour of this there was still no solution
2007-03-14 05:02:51 · update #1
I think not so much a terrible job as a complete balls-up ! ! !
2007-03-14 05:36:55 · answer #1 · answered by Anonymous · 0⤊ 0⤋
I think Vigin Media are the biggest Joke ever. NTL did a really good job looking after my Broadband, phone and TV. Since being taken over all three have gone wrong and no ones seems to be able to fix it! I have now switched back to Sky! Sky + is far better than any thing that Virgin Media have and the packages they offer are just as good. I'd suggest that you all switch! Thanks
2007-03-14 05:31:40 · answer #2 · answered by MET 1 · 0⤊ 0⤋
I've noticed that besides them losing Sky one and news, their customer service has gone down big time. when it was telewest the service was good not great but at least it was resolved and they did the best they could sat in a call centre. Virgin well I'm not overly impressed at all and the sky business is all over 1/2p increase. if they don;t do something quick they'll lose out to Sky and BT. Can't they just swallow their pride pay the increase and get rid of Virgin Central. If i wanted to watch re-runs I'd watch BBC1 or UKGold.....!
2007-03-14 05:03:48 · answer #3 · answered by Cruz 4 · 0⤊ 0⤋
They do offer a decent package for the money, but I was very annoyed that I lost Sky channels. Sky even offered to incur the cost of airing their own channels, but Virgin still refused.
2007-03-14 04:59:38 · answer #4 · answered by ukdan 2 · 0⤊ 0⤋
I've had bills saying my payment was overdue when i only just paid one. i also had trouble downloading pc guard, My main complaint is the loss of sky channels. Even if they couldn't avoid it they could give us a discount on our contract, but no, what do they do instead, give us two new channels full of re-runs you have to pay to watch!!! utter con. They made such a big deal of these new t.v channels, on about "t.v you control! but forgot to mention that bit! No wonder Richard Branson is so rich!!!
2007-03-14 11:06:59 · answer #5 · answered by LouLou 4 · 0⤊ 0⤋
I've had no problems with the internet (so far) but I am still disgusted about losing certain sky channels. If I wasn't obligated to a 12month contract...I would of cancelled already!
2007-03-14 11:22:11 · answer #6 · answered by Anonymous · 0⤊ 0⤋
I have had more broadband trouble since the takeover than in the previous 5 years.
2007-03-14 04:58:49 · answer #7 · answered by torbrexbones 4 · 0⤊ 0⤋
Erm, the broadband number hasnt changed - neither has the staff at the end of it - so thats not a result if the takeover!
2007-03-14 05:30:40 · answer #8 · answered by Dizzy Bizzle 2 · 0⤊ 0⤋
I have TV, phone and broadband from them and I have no trouble whatsoever, except losing SkyOne, which is not entirely their fault.
2007-03-14 04:56:10 · answer #9 · answered by Anonymous · 0⤊ 0⤋
No need to pay costly helpline calls - go here to find out their 0800 numbers http://www.saynoto0870.com/search.php
2007-03-14 07:50:49 · answer #10 · answered by D M L 4 · 0⤊ 0⤋