Do I have personal recourse against the washign machine or hose maker? We have homeowner's, but it has a hefty deductible and we have lived in the house 2 weeks and 1 day, only had 6 loads put through the washer. We are disgusted!
2007-03-14 02:34:49 · 5 answers · asked by michaelandwendi 2 in Home & Garden ➔ Maintenance & Repairs
The metal hose connector broke where it connects too the water line at the wall - so it was spraying across the utility room full blast all day while we were gone at work. A tray wouldn't have helped, but it isn't a bad idea. We have a 32x80 basement and there was 3 inches of water standing in it - this was more of a flood than just a leak.
2007-03-14 02:52:34 · update #1
I am an insurance adjuster in Nebraska and I also worked as a disaster restorator. I know that there has been successfull subrogation against hose manufacturers before. Even when the hose is several years old. The insurance laws of Nebraska require that the insurance company must settle with you first and then they try to subrogate the claim back to the manufacturer. After a successful litigation you would recoup your deductible. To protect yourself do not send the hose to anyone, unless the insurance company requests it. Keep photos of the hose. Do not send it to the manufacturer. they can just say they never received it and you would have no case.
Unfortunately unless you can get the manufacturer to agree to 100% liability upfront you will end up paying your deductible.
2007-03-14 07:32:51 · answer #1 · answered by serviceteam_perry 2 · 0⤊ 0⤋
Call or visit the place you purchased the washer from. Take the hose with the broken washer part in it with you. Most new appliances have a one year warranty. Doubtful you will get anything to cover the damages though, unless you go to court.
2007-03-14 02:41:53 · answer #2 · answered by sensible_man 7 · 0⤊ 0⤋
Probably not. Their liability is defective product replacement, not consequential damage.
Now a days, most washers on an upper floor sit in a tray with a drain to contain water if an incident occurs. I hope you do this also from now on.
2007-03-14 02:44:40 · answer #3 · answered by Curious 4 · 0⤊ 0⤋
Take pictures of the fracture, and have a lawyer draft up a letter for you to send to the manufacture...however, most warranties state they are not responsible for incidental damage, only for repairing their defect....never understood this about ground floor washer/ dryer....mine is in the basement : )
2007-03-14 02:59:12 · answer #4 · answered by Anonymous · 0⤊ 0⤋
At least tell them. What could it hurt to try.
2007-03-14 02:44:52 · answer #5 · answered by pepper_y2k 3 · 0⤊ 0⤋