if i want to be a call center employee, what job description must i have ?
2007-03-14 02:26:13 · 4 answers · asked by Anonymous in Business & Finance ➔ Careers & Employment
Pretend to be what ur not ,fake a accent,fake a attitude,play by the rules and u wud be a successful,call centre rep
2007-03-14 02:34:13 · answer #1 · answered by DonQuixoteReturns 1 · 0⤊ 0⤋
Depends on the call center. Generally speaking minimal typing speed of 25-30 WPM with at least 90% accuracy. The ability to read, write and speak english effectivley with a good conversational phone voice, not an operator tone. Also keep in mind the program you call on can change very often and could also switch from inbound to outbound. A knack for sales and upselling doesn't hurt either.
2007-03-14 02:35:13 · answer #2 · answered by Anonymous · 0⤊ 0⤋
To answer incoming calls,gather customer information,be able to input data into the computer syatem off of spreadsheets,perform as needed outbound calls as directed. Be able to perform under pressure & be kind to the customer at all times since the customer service part is vital to your companys bottom line as well as your reputation with your employer.
2007-03-14 02:35:06 · answer #3 · answered by Diaper Delivery Services 3 · 0⤊ 0⤋
I would think that would fall into the category of customer service rep . I think anyway could be wrong . good luck .
2007-03-14 02:29:36 · answer #4 · answered by Kate T. 7 · 0⤊ 0⤋