I purchased my Gateway laptop back in January of 2005, unfortunately after a year in '06 it started having problems. Luckly I also purchased the entended warranty through Best Buy. But my laptop has been fixed 3 times already and this is my fourth time(computer does not turn on only power light is on). Not only that its been fixed for multiple things cd rom, mousepad, screen, mother board or whatever its called the list goes on at once. I was hoping for Best Buy just to give me a newer one but I was denied replacement, I was planing in getting a Sony but they sent it back to Gateway to fix and who knows how long that will take. I take online courses and my warranty is almost up this is a nightmare. This laptop is a piece of crap and will eventually breakdown again. What should I do or say to get a replacement? Please help...any ideas would be appreciated. Thanks!
2007-03-13 19:31:33 · 6 answers · asked by ♪♫♫♪ 5 in Computers & Internet ➔ Hardware ➔ Laptops & Notebooks
I meant "extended warranty"
2007-03-13 19:32:34 · update #1
I worked at Best Buy for 2.5 years in computer sales. Take another look at the PSP (product service plan) after the third fix they are legally obligated to replace your laptop with a new model off of the shelf. Contact the GM of the store with the service plan in hand. (they are usually strewn all over the store, if you don't have yours available) and demand immediate replacement. They are just trying to get over on you, do not let them. And if that particular best buy continues to give you issues, just go to another location.
2007-03-14 18:33:28 · answer #1 · answered by lapyramid 5 · 1⤊ 0⤋
Hi Kelly, You got a lemon and they no this. DEMAND a new laptop of your choice. You purchased their warranty and they have to honer the warranty. If you still have problems with them replacing your laptop, if you live in California call channel 3 news and they will investate and put it on tv you will get a new laptop believe me. A Friend.
Clowmy
2007-03-14 03:08:11 · answer #2 · answered by Anonymous · 0⤊ 1⤋
Contact your local consumer standard authority for advice. As its been in and out for repair so many times you should be able to get a replacement as long as they are defects and not anything you've done to damage it. What do Gateway say about it? Best Buy's customer service is useless.
2007-03-14 02:47:29 · answer #3 · answered by kwilfort 7 · 0⤊ 1⤋
A replacement is never your option as a consumer. So long as they can get it running again, you're not going to get what you want.
Good choice on Sony for your future laptop. I have Vaio and couldn't be more pleased.
2007-03-14 02:35:56 · answer #4 · answered by Crimson C 2 · 1⤊ 0⤋
just get a new computer.. I have a gateway laptop from Best Buy.. its not a year yet, but its pretty fine
2007-03-14 02:46:08 · answer #5 · answered by Anonymous · 0⤊ 1⤋
ask trading standards for some advice they will have a better idea than anyone on here
good luck
2007-03-14 02:46:34 · answer #6 · answered by Anonymous · 0⤊ 1⤋