Over the last few years everytime it heats up my SBC DSL (Now ATT) will lose it's connection ever now and then and then has trouble reconnecting and once it does, it dies after 20 minutes or so.
I have a SpeedStream 5100 and 5100b which I switch inbetween if one refuses to connect. And the house has older phone lines and a long cheap one connecting to the modem.
As well we have a cheap phone on the line.
So should I try some sort of cooling solution? (I have tried putting one modem in the freezer and then using it on bad days, but it still drops some) Or it the heat bothering the outside lines (lines to my house) or replacing the phone lines might help? Or getting a new modem?
I really don't know if any of that will help. And prefer to only make costly/timely changes that actually fix the problem. Thanks.
2007-03-13 19:27:53 · 3 answers · asked by eric.cranston 1 in Computers & Internet ➔ Internet
Edit: I have contacted SBC before and they have basically been no help. Though I may call again and see if they are any better.
2007-03-13 19:39:12 · update #1
The modem should not be affected by the heat unless your house gets extremely hot, over 95 degrees for an extended period of time. I would not recommend placing the modem in the freezer as any moister that may be inside will freeze and then as it heats up and thaws will cause condensation and may short out your modem. When your DSL service dies does your phone service suffer (static, dropped calls,no dial tone, etc)? On the side of you house there is a NID (Network Interface Device), open the customer side and test your modem there, if it is a newer NID then there will be a test jack. If your modem obtains and maintains sync at that location then the problem is in the internal wiring of your house. If you modem does not obtain sync then it is with ATT and they should be contacted to have a tech check the lines going to your house.
2007-03-13 19:38:11 · answer #1 · answered by Mortis 4 · 0⤊ 0⤋
We get kicked off here also when it rains, I don't know why but I think it is a crapy junction box and with the phone lines like they are they are not up to the complexity of the computer, you can contact your att company and see if this is a common problem or call your phone company and have them to check your lines. The junction box that your phone line comes from may be the problem and heat may be the reason it does that. Good luck You must live in a small community also.
2007-03-13 19:40:51 · answer #2 · answered by Anonymous · 0⤊ 0⤋
contact att and have them fix that
2007-03-13 19:36:05 · answer #3 · answered by crengle60 5 · 0⤊ 0⤋