how can i be a good customer service officer?

Question

the characteristics to one.

Answer 1

When you have contact with a customer, it is because he has a problem. Now, it's up to you to solve it. If you were him , how would you like to be treated? You're 99% there if you can answer this.

Here's a tip. Sometimes you will have to call the customer back. If that's the case, don't say, "I'll call you back."
Say, "I'll call you back, by 4PM this afternoon. (Allow realistic time)Now, if it's 4PM and you don't have the answer. call, and let him know you haven't forgotten him.

If another dept has to take care of it, let him know, and follow up with the other dept. If the other dept drops the ball, he'll be not too happy with you.

You'll do fine. You're already asking how you can be a good one.

Answer 2

If a customer complains, forget about the anger and frustration in their voice and focus on their feedback as a suggestion to improve the organization. Really listen to people and try to set aside your pre-conceived notions of what will work and what won't.

Answer 3

always smile and greet the customer, tell them abt the news products, suggestive sale, always tell them to come back

Answer 4

Be polite, understanding, knowledgeable, and clear (don't use jargon with customers).