Sometimes there is always that one person that calls me that I can sense will be more trouble than worth my time and effort. And usually they are the CHEAPSKATES too. Those type of customers I usually make up some lie to steer them away from my company. I have a business where I have the luxery of picking and choosing. I don't have to worry about every order making or breaking me....Just wondering if other small business owners do the same with less than pleasant people?
2007-03-13 10:30:25 · 9 answers · asked by NAMELESS ID 1 in Business & Finance ➔ Small Business
I don't always lie either...I will tell them point blank to go somewhere else. Just depends on the type of person. Money isn't everything especially if I have to worry about this customer from day 1 of order to end of transaction date.
2007-03-13 10:38:11 · update #1
sporty, i'll send them to you since you are more on line with the type of people I am talking about. ok, Spelling Cop? hehe
2007-03-13 10:42:11 · update #2
there's nothing wrong with a "white lie" to get rid of unwanted business.
stuff like : "I'm not accepting new clients right now" or "sorry, I can't drop what I am doing to handle your request because I am on a critical deadline" - is a perfectly acceptible way of ditching unwanted business.. in fact - I would suggest a white lie is far more prudent and business-like than the truth (ie. "this jobs more trouble than its worth" or "you're a cheapskate")
personally, I stopped advertising (yellow pages, etc) years ago because I found I spent far too much time feilding calls from consumers who were looking for the cheapest price - for me, referrals are a much better way to go... and white lies are a part of business
2007-03-13 10:53:31 · answer #1 · answered by Anonymous · 1⤊ 0⤋
I think you have every right to turn away a customer, although I think that maybe sometimes people have a bad day and may not be at their best the day they contact your company...know what I mean. If I get a terrible customer, then I will do what I can to get rid of them, but sometimes I just deal with them and make sure that I can do whatever possible to make them happy, cause maybe the next time they just my business, they will be happy and become a really good customer. Even though you can pick and choose your customers, I try and remember that if your customer service is not great to one customer, they can tell their friends and family, and then because I turned away one customer, I have now lost 2 or 3 or 10.
2007-03-13 10:35:50 · answer #2 · answered by tiff98444 3 · 0⤊ 0⤋
If you are lying in order to get someone away from bringing you money for your business, regardless of how cheap they seem to be, you got a problem. Be professional. Answer whatever questions they may have and politely explain that you cannot offer them a service for the cost they are asking for. Simple as that. Never lie to customers simply not to deal with them. This practice can come back to hurt you in the long run.
2007-03-13 10:37:01 · answer #3 · answered by big mal 3 · 0⤊ 1⤋
learn how to spell, if you are happy having a small business that will always be a small business, keep steering customers away. someone will take those cheapskates and turn their small business into something grand
2007-03-13 10:35:55 · answer #4 · answered by Anonymous · 0⤊ 2⤋
Be sure to tell them the rules...
Just say it like it is(without being rude)
After all, business is business, its money
2007-03-13 10:34:38 · answer #5 · answered by Holymoly123 1 · 0⤊ 0⤋
Of course we do.
I have a question though...
Why lie?
Simply tell them that they do not meet your minimum requirements for your business. Then, maybe offer to refer them to a competitor that you don't like? (But don't tell them that you don't like the competitor).
2007-03-13 10:34:41 · answer #6 · answered by shoestring_louise 5 · 0⤊ 0⤋
I´d charge overrated, so the person either will not return, or you get your reward for your bad time
2007-03-13 10:45:18 · answer #7 · answered by Anonymous · 1⤊ 0⤋
LOL I feel your pain try to be as polite as possible hold on the attitude but when your serving and they are an *** to you spit in their drinks sorry I don't like people much
2007-03-13 10:34:08 · answer #8 · answered by Dark MInd 2 · 2⤊ 1⤋
the biggest issue is to enable them communicate, vent out their anger...at the same time as all is out they are going to oftentimes quiet down. in undemanding words then do u step in...sympathise with thier complications (if u cant...pretend the finest u can)...apologise if its truly ur or the corporation's fault and gives you them suited options/repayment.
2016-12-01 23:01:03 · answer #9 · answered by meran 4 · 0⤊ 0⤋