I've always had the same hotmail email account, for about the last 7years now, i've never had any probs logging in or out. Lastnite i logged in at about half 5, then logged out within minutes. I went to log in this morning and it wouldnt accept my password (i've had the same one all this time) so i went to the forgot password bit but the security question was something i never would have used so have no idea of the answer! Could someone have poached my email address overnight? I thought if a user id was active it couldnt be used by another person? Any ideas i'd be very grateful/.
I know i could just set up another but i love my user id and use the same one for everything so would really like to keep it!
2007-03-12 22:11:34 · 4 answers · asked by vickyvixen84 3 in Computers & Internet ➔ Internet
my caps lock wasnt on i checked, and the question was something that i would never use as it wasnt relevant to me. my password is numbers
2007-03-12 22:26:20 · update #1
It does sound like your account has been hacked, just try signing in once more to check you typed you address right (caps lock off etc). If you can't get in contact hotmail customer care, they'll help you get your account back.
Theres a couple of ways your account can be hacked. Either it was a straight hack, or someone guessed your password, or you have a keylogger on your pc. Make sure you do a full anti spyware scan.
You need all these anti spyware programs;
http://www.ewido.net - AVG(Ewido) anti trojan.
http://www.safer-networking.org - Spybot Search and Destroy anti spyware. Use the Teatimer settings to protect Internet Explorer, and the Immuniser to stop malware getting on your pc.
Spywareblaster works with Internet Explorer and Firefox. It won't uninstall spyware that is already on your pc, but it will prevent hijacks and other malicious changes to your browser.
http://www.javacoolsoftware.com
Plus;
http://www.lavasoft.com - Ad-Aware SE Personal anti adware
If you do find anything, switch off system restore and boot in safe mode, run the scan again from there.
2007-03-12 22:37:58 · answer #1 · answered by sarah c 7 · 0⤊ 0⤋
maybe your caps lock was on, and because you had set the security question 7 years ago, you might have forgotten it.
2007-03-12 22:16:48 · answer #2 · answered by Anonymous · 0⤊ 0⤋
You account might be hacked, may be you can call msn folks and try to get back your account
2007-03-12 22:22:31 · answer #3 · answered by Anonymous · 1⤊ 0⤋
sounds like you're out of luck. try contacting help
2007-03-12 22:58:03 · answer #4 · answered by Nana 6 · 0⤊ 0⤋