What are the most important factors to you when it comes to receiving good customer service?

Question

Please share a good or bad customer service experience.

JoeCoolT makes an all to valid point. I can only remember bad customer service. That sucks. In an environment where our economy is often dependant on sales, it doesn't say much for our businesses or consumers for that matter. Thanks JoeCoolT

Answer 1

Good customer service: employee is in a good mood, smiling, friendly; knowledgable about products; happy to be there

Bad customer service: terrible attitude; treats customers like they are wasting their time; doesn't know or understand the products

Answer 2

I only remember customer service people that are discourteous, rude, argumentative and act like they'd rather be doing something else. Remember that the customer service personnel are very important because if a customer is treated the wrong way that can affect the stores business and reputation, for exapmle Wal-Mart.

Also to keep in mind is that big department stores often give the customer service jobs to people who are not capable of doing other more intelligible jobs so they often have very bad attitudes. This is the stores fault partly and the other part comes from our liberal hippy waste of life friends at the ACLU who started the "equal oppurtunity employer" nonsense.

Answer 3

I've been on both sides and there is nothing worse than being treated like you don't matter. There is no excuse for this. Where I used to live, you could go to just about any fast food drive through and the service was soo bad, they would NEVER utter the simple word "thank you" and always just closed the window in your face. Never a smile. The exception was Chick Fil A drive thru, where even in the pathetic little town I lived in, they had customer service that stood out. Always friendly and acting happy. And one McDonalds too. But the rest were horrible.

Answer 4

The most important factor to me is Knowledge. Yes I want them to be courteous, but I have dealt with many individuals who haven given me perfectly incorrect information with a genuine smile. Follow-through is also important. I want to know the right answer to my question and I want my issue dealt with promptly. I dont want to have to call back again and again.
Like someone else mentioned, you want to feel like the customer service rep cares, and is doing everything possible to take care of you. This sometimes means thinking outside of the box. The amount of money they make is irrelevant. People should take pride in their jobs, not matter what it is. People who give bad customer service are not doing so because they are underpaid, it is because they are lazy.

Answer 5

I like it when I have to use a call center and get a person right here in the USA rather than India. It's easier to have a conversation with a person who isn't following a script, and who knows what I mean when I say "do I use you-pee-ess or fedexit back to you?"

Answer 6

They need to be polite, listen to what I have to say, take care of my needs or problems, and not try to push extra services.
Too many companies make their service reps try to upsell, make the customer spend more. If I wanted extra units of life insurance, or fries with that, I WOULD ASK FOR IT.

Answer 7

I like a good return policy, In case you are not happy with product. If I go to a store and notice no refund or exchange then I will not do business with that store period.

Answer 8

I hate it when you walk up to a counter and wait and wait for whatever the employee is doing to stop and acknowledge you.
I think waiting promptly on a customer is more important than making coffee, personal calls, mopping the floor, ect.

Answer 9

Honesty and that they do what they say they will do and show up or call when they are supposed to and do what they are being paid to do and do it on time and right, or fix it . If there is an emergency, please call and set another time or whatever. That is all.