How to tell a customer not to come back?

Question

After trying again and again to make a difficult customer happy we have agreed to refund all her money, but would like to also tell her that since she had such a horrible experience with us we would rather she never come back again. How can I word this politely?

Answer 1

Dear Customer,

We are exercising our right to refuse service to anyone. I light of our mutual history, we are opting to discontinue doing business with you.

Kind regards,
The firm

Answer 2

What kind of business are you in?

In my company we just raise their prices until they never come back. Or we make alot of money to make up for the experience.

If retail, there really is no way to politely tell a customer to not come back.

So don't be polite, be blunt. Have you given her the money yet? If not then use the letter to get her to agree to not patronizing your place in exchange for the refund of all her monies. Something like...

Enclosed please find a check for $xx.xx, the refund of all monies paid to us by you concerning xxxx(enter the invoice/sale date/item whatever). By cashing the enclosed check you agree to hold us harmless from any and all future liabilities concerning this matter. Addtionally, you agree to immediately cease all contact with myself, or my company. Please keep in mind that we do not wish to further disappoint you with any of our business dealings, and regretfully cannot assist you in the future.

Best of luck to you,

Sam, Owner

One last note, write "As Agreed" on the memo line of the check and on the very top of the back where the person endorses it. That way if she ever comes back or tries to sue you will have proof that she knew what was agreed to by cashing the check. Keep a copy and send it certified if you really want to make sure it sticks.

Answer 3

You don't. There may be a kazillion billion reasons she gave you a hard time. Maybe she won't come back again, anyway. But, if she likes the way you handled her problem, she may recommend your business to others, even if she never comes back. Insulting her will ensure she never gives your business a referral.

Answer 4

"We're very sorry that we've failed to meet your expectations. Unfortunately we are going to continue to have difficulty in meeting those expectations going forward because of .....(company policies are prohibitive, we don't stock the items you are looking for, whatever the problem seems to be.)

I'd recommend that you take your business to Competitor A, who may be more accommodating to your needs."

Answer 5

Enclosed please find a refund for item blah, blah, blah. Although we were unable to provide with a satisfactory shopping experience, we continue to stand by our service and product and believe you may find your future needs better met at blah, blah, blah (list another store or service venue).

Answer 6

I'm not sure what kind of service you provide. But what you can do is refer her to somewhere else that have better benefits or something that your company does not offer. I am sure she will appreciate it.

Answer 7

Just tell her "Don't you EVER..ever ever ever ever ever come round here!!" from a great poet named smokey (Friday)

Answer 8

exactly as you stated it here.