My replacement keeps calling me for help, what should I do?

Question

I quit my job and trained a person to replace me. Now, she keeps calling me for help on things that can be found in the handbook, or by asking those that still work there. Not only that, I am working now, so I can't stop and answer all her Qs. What should I say/do?

My phone numbers are posted along with everyone else in the company's.... It's on the wall next to her desk!

Answer 1

Tell her you left the company for a reason and can no longer help. It is COMPLETELY inappropriote for you to have to help at this point. She should not be calling you.

If you keep answering, the calls will NEVER stop. Its time to cut this off right now. Tell her it is unfair for you to have to keep "working" after you have left.

Answer 2

Just don't answer her calls anymore. I just left my job a month ago and I had to train the girl that took my place. The office assistant though knew what all I did and how to do it. She still would call me and ask me questions that she could have very well asked the manager to help her with. But in a way I felt special and still loved that they called me and needed me. But yeah I say to just not answer her calls anymore. You are to busy to be bothered with old stuff when that girl can very well ask someone else that she works with.

Answer 3

Set a limit - let her know that while you were happy to have trained her, you're working now and can't continue to take her calls while at work. Or tell her that you'll only be available to take her calls for another week (or whatever time frame you can live with.) Suggest she direct her future questions to her boss or another co-worker.

You're no longer obligated to assist her in her job - and you already have a job, so why do her job as well when you aren't getting her paycheck? Be firm...be strong...you can do it! :)

Answer 4

Honey,

Call your former manager and have him/her tell the replacement to knock it off. Once someone has left a job, they're gone. They no longer work there and it's unprofessional to be calling them, especially regularly. I could see just one or two calls in the first week or two after you left. But to routinely call you weeks or months later is completely unacceptable. Tell the manager to remove your phone number. If the twit calls you again asking for help, tell her to stop calling you and hang up.

-- Liam

Answer 5

Do you know someone that still works there? Perhaps someone above her? If so just mention it to them as joke and say you are going to charge. Maybe they say something and it will stop. Or if you know them, just tell them you started a new a job and got written up for excessive phone use and cannot answer phones during work anymore or you will loose your job. If they cannot understand that..... send them to voice mail, right away, so they know you did! GOOD LUCK

Answer 6

You are too nice!!!!

Its quite likely that everyone else at work tells the dingbat to take a hike and you are the only one who helps her. Well its time for her to swim or sink. You cannot be responsible for her. By helping her, you are only encouraging her to be lazy and she will continue to be so until you stop.

So do both of yourselves a favor and when you pick up the phone, if its her, hang up. Period.

Answer 7

I'd just remind her that you don't work there anymore. To look in the handbook and if she still can't find the answer then ask her supervisor.. Let her know just what you told us, that your trying to do your job and don't want to lose it trying to help her keep hers.
If she's not qualified then maybe she should ask for an easier job. Just my opinion.. good luck

Answer 8

I would contact your previous employer and tell them to remove your phone number from all the desks. You no longer work there, so someone can take the time to remove your number. When she calls, just don't answer...she'll get the hint soon enough.

Answer 9

Be honest with her and tell her to stop calling. Tell her that you should be her last resource for help. Make sure she realizes that she can ask others around her and consult her manual. Or you can go above her and tell your old superviser to tell her to stop it. It is not fair to you, you are no longer getting paid for that job and helping her could affect your new job. I am curious, why does she have your phone number?

Answer 10

I think you should gently explain how you feel . If you've taught her everything she needs to know and there's a handbook , she should be fine on her own .